Experienced Remote Interviewer and Customer Service Representative - Telemed Support and Client Engagement Specialist

Introduction to arenaflex

arenaflex is a leading organization in the telemedicine industry, dedicated to providing exceptional support and services to its clients. As a remote interviewer and customer service representative, you will play a vital role in ensuring the smooth operation of our Telemed team. Our mission is to develop, enhance, and promote quality customer service through team efforts, and we are seeking a highly skilled and dedicated individual to join our team.

Job Purpose and Responsibilities

The primary purpose of this role is to support the Telemed team by ensuring all incoming work is assigned and completed within the same day. As a remote interviewer and customer service representative, your daily duties will include answering incoming telephones for Telemed interviews, field offices, agents, brokers, applicants, and clients. You will also handle complaints as needed and demonstrate a basic understanding of the paramedical process.

Your key responsibilities will include:

• Conducting interviews to obtain health history and personal information from clients applying for insurance
• Promoting professionalism and adhering to confidentiality agreements
• Providing exceptional customer service to support the mission statement and develop, enhance, and promote quality customer service through team efforts
• Exhibiting flexibility, sensitivity, and respect, maintaining a working relationship with all team members
• Attending and participating in development programs to maintain certification and continue to improve skills
• Cross-training to other positions as directed and training teammates on new tasks and mentoring new employees
• Answering questions on process and system functionality and exhibiting a professional demeanor at all times while representing arenaflex

Essential Qualifications

To be successful in this role, you will need:

• A High School diploma or equivalent
• Good organizational skills, effective communication skills, and critical thinking
• The ability to work compatibly as a team member with co-workers
• The ability to logically think and determine the next step to pursue

Preferred qualifications include:

• 6 months of customer service experience
• Knowledge of medical terminology

Remote Work Requirements

To work remotely for arenaflex, you will need:

• A desktop or laptop computer with Windows 10 or newer (no Chromebooks, iPads, or tablets)
• A second monitor (prior to starting this position, if hired)
• High-speed internet capable of being wired (cannot use Wi-Fi for this position)
• A headset
• An office or quiet place in your home to work

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to the growth and development of our employees. As a remote interviewer and customer service representative, you will have the opportunity to:

• Set goals and objectives for professional growth and review and revise these on an ongoing basis
• Give input and support management/practice decisions
• Attend and participate in development programs to maintain certification and continue to improve skills
• Cross-train to other positions as directed and train teammates on new tasks and mentor new employees

Work Environment and Company Culture

arenaflex is a dynamic and supportive work environment that values teamwork, flexibility, and respect. As a remote employee, you will be an integral part of our team and will have the opportunity to work with a diverse group of professionals who are passionate about delivering exceptional customer service.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including a part-time schedule of 25-29 hours per week. You will also have access to a range of perks and benefits, including opportunities for professional growth and development, a supportive work environment, and a comprehensive benefits package.

Physical Requirements

The physical requirements for this role include the ability to sit for extended periods, lift up to 10 lbs, and utilize a computer, monitor, and keyboard for assigned shifts.

Conclusion

If you are a highly skilled and dedicated individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity to join the arenaflex team. As a remote interviewer and customer service representative, you will play a vital role in supporting our Telemed team and ensuring the smooth operation of our services. Apply now to take the first step in your career with arenaflex.

Apply Now