Are you a people person with a passion for helping others? Do you have a knack for building strong relationships and resolving complex issues? If so, we may have the purr-fect opportunity for you! arenaflex is seeking a highly motivated and customer-focused Customer Support Representative to join our team in the pet care industry. As a remote worker, you'll have the flexibility to work from the comfort of your own home while making a real difference in the lives of pet owners.
**About arenaflex**
arenaflex is a leading online retailer in the pet care industry, dedicated to providing exceptional customer service and a wide range of products to meet the needs of pet owners. With a strong commitment to innovation and customer satisfaction, we're constantly looking for talented individuals to join our team and help us achieve our mission.
**Job Summary**
As a Customer Support Representative at arenaflex, you'll be the face of our company, interacting with customers via phone, email, and chat to resolve their queries and concerns. You'll be responsible for providing exceptional customer service, resolving complex issues, and building strong relationships with our customers. If you're a people person with a passion for helping others, we encourage you to apply for this exciting opportunity.
**Key Responsibilities**
* Connect directly with customers to resolve their queries and concerns, providing exceptional customer service and building strong relationships
* Examine and resolve issues to determine suitable solutions, think proactively, and set follow-up meetings as needed to ensure issue resolution
* Work with empathy, attention to detail, persistence, sympathy, and thoughtfulness to customers and colleagues alike
* Work with a willingness to learn, sharing feedback, receiving input, and working in a culture of openness to growth
* Engage with partners, your immediate supervisor, and other colleagues across various levels of the organization using virtual collaboration tools like Zoom, Slack, and webcams to contribute to an engaging customer-driven culture of collaboration
**Requirements**
* 2 years of customer service experience
* Demonstrate exceptional interpersonal skills (written, verbal, and listening) in a written evaluation
* Ability to multitask (e.g., keep a conversation on the phone while searching on the computer and taking notes) and perform well in a high-speed environment
* Capability in using computers, both for data entry, as well as for fast navigation through systems and the web to search for information to assist in supporting our customers
* Ability to adapt to change with the business needs of the organization
* Flexibility to move schedule and stay at work past 40 hours depending on the situation by the specialty unit
* Should be able to pass a personal investigation
* High school diploma or equivalent
**Technical Requirements**
* Workspace should be sufficiently large to accommodate computer screens and be free from distractions, including any background noise that affects the customer experience
* Workspace OK for webcam use
* Have a strong wired, high-speed internet and broadband connection (30 Mbps+ download speed/10 Mbps+ upload speed (You can test your internet speed at speedtest.net or by contacting your service provider.)
* You provide fast internet. We will provide all the other things (computer, screen, keyboard, mouse, headset, webcam)
* Telephone line not needed. You should have a wireless or tablet that can be used for two-factor authentication through Okta Confirm. Options for two-factor authentication include:
+ A mobile phone or tablet on which the Okta mobile app can be downloaded.
+ A mobile phone that can receive SMS messages and calls.
**What We Offer**
* Competitive salary
* Opportunity to work in a dynamic and growing company
* Flexible remote work arrangement
* Comprehensive training and development program
* Collaborative and supportive team environment
* Opportunities for career growth and advancement
* Recognition and rewards for outstanding performance
**How to Apply**
Ready to join our team? The first step is easy. Click apply now and we'll be in touch soon!