**Experienced Entry-Level Insurance Service Specialist - Remote Opportunity with Competitive Salary and Benefits**

About AAA Club Alliance

AAA Club Alliance (ACA) is a leading provider of insurance and travel services, serving nearly six million members across 13 states and Washington, D.C. With a rich history spanning over 100 years, our organization has built a reputation for excellence, trust, and customer satisfaction. As a member of our team, you will be part of a dynamic and inclusive workplace that values diversity, equity, and inclusion. We strive to create an environment where our team members can grow, learn, and thrive, while serving our members and customers with compassion and dedication.

About the Role

We are seeking an experienced Entry-Level Insurance Service Specialist to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our members, while also identifying opportunities to sell and cross-sell our insurance products. This is an exciting opportunity for a motivated and customer-focused individual to join our team and contribute to our mission of serving our members with excellence.

Key Responsibilities

• Execute and facilitate insured's service requests accurately and timely, while anticipating the sale for account rounding and cross-selling opportunities
• Counsel the policyholder concerning appropriate coverage, policy limits, payment options, and state laws that will best meet their needs
• Work with policyholders from the agencies existing book of business through inbound telephone calls, direct mail, and email to review policies prior to renewal. Review and update policy to enhance retention and better meet the needs of the consumer
• Serve as liaison between the customer, sales agent, and manager to ensure timeliness of responses and compliance with established company policies and procedures
• Counsel the members and non-members regarding membership benefits in correlation with insurance products

Requirements

To be successful in this role, you will need to possess the following qualifications and skills:

• High school diploma or equivalent
• 2+ years of customer service and/or sales experience in an insurance environment
• Active Property and Casualty License or Personal Lines License
• Call Center experience preferred
• Membership license required or ability to obtain license within 90 days of employment
• Schedule Requirements: Mon - Fri, 10:00am to 6:00pm EST, with at least 1 Saturday a month on a rotating schedule

Preferred Qualifications

We are looking for candidates who possess the following preferred qualifications:

• Experience working in a fast-paced customer service environment
• Proven track record of meeting or exceeding sales targets
• Strong communication and interpersonal skills
• Ability to work in a team environment and collaborate with colleagues
• Flexibility and adaptability in a dynamic work environment

Benefits and Compensation

We offer a comprehensive benefits package that includes:

• A competitive hourly rate, depending on experience
• 3+ weeks of Paid Time Off
• 8 Paid Holidays
• 401(k) plan with employer match up to 7%
• Medical, Dental, Vision, and Prescription coverage
• FREE AAA membership (inclusive of product and service discounts)
• FREE Life Insurance
• An in-house virtual training program

Work Environment and Culture

We are committed to creating a welcoming and inclusive workplace that values diversity, equity, and inclusion. Our team members are passionate about serving our members and customers with excellence, and we strive to create an environment that supports growth, learning, and collaboration. As a remote employee, you will have the flexibility to work from home and enjoy a work-life balance that suits your needs.

How to Apply

If you are a motivated and customer-focused individual who is passionate about serving our members with excellence, we encourage you to apply for this exciting opportunity. Please submit your application today and join our team of dedicated professionals who are committed to making a difference in the lives of our members and customers.

Apply Now

Don't Hesitate, Apply!

Don't worry if you don't meet every single requirement. We value a great attitude and a willingness to learn above all. Submit your application today and take the first step towards joining our team of dedicated professionals who are passionate about serving our members with excellence.

Apply Now