Join the Team That's Making a Difference in Pet Healthcare
Be part of a dynamic team that's passionate about providing exceptional customer service and helping pet owners protect their beloved furry companions. Chewy (CarePlus) is dedicated to offering comprehensive pet insurance coverage and outstanding customer service to ensure that pets and pet parents receive the best possible care when they need it most. We're seeking a talented and compassionate individual to join our team as a Healthcare Agent – Pet Insurance Customer Service Representative. As a key member of our team, you'll play a crucial role in educating customers about our pet insurance plans, the benefits of coverage, and recommending a plan to suit their unique needs.
About the Role
We're looking for a highly motivated and customer-focused individual to join our remote team in Florida, Texas, or Arizona. As a Healthcare Agent – Pet Insurance Customer Service Representative, you'll work in a fast-paced environment, providing top-notch customer service and support to pet owners who are interested in learning more about our pet insurance policies. You'll utilize your excellent communication skills, consultative approach, and knowledge of the insurance industry to effectively probe, identify, recommend, and enroll customers in our pet insurance plans.
Key Responsibilities:
- Develop a working knowledge of insurance and operate as an expert on Chewy's pet health insurance plans, knowing the key features and options to recommend the best plan for pet parents.
- Learn and operate within Chewy and our third-party insurance partner internal and external technologies to provide a consistent customer experience.
- Answer inbound contacts and place outbound follow-ups from potential customers who have expressed interest in our pet insurance policies.
- Provide detailed information about our policies, coverage options, and answer any questions or objections customers may have.
- Utilize a consultative approach to effectively probe, identify, recommend, and enroll appropriate insurance plans to customers to meet their specific needs.
- Maintain call control and guide the conversation towards successful enrollment utilizing an enrollment-based framework.
- Present the value of our pet insurance policies to emphasize the benefits they offer.
- Utilize information discovered during the consultative process so that objections can be overcome and converted into insurance enrollments.
- Overcome objections and concerns with confidence and empathy to instill trust in potential customers.
- Utilize assumptive closing techniques to confidently guide customers through the enrollment process.
- Accurately enroll pets in policies, ensuring all necessary information is collected and documented.
- Meet and exceed enrollment targets and objectives.
- Use creativity and critical thinking skills to research, problem-solve, and determine appropriate solutions for the customer and follow up as needed to resolve issues.
- Consistently offer understanding, active listening, patience, empathy, and kindness to customers and Team Members.
Requirements and Qualifications
Essential Qualifications:
- 2 years of experience in a customer service conversion-based role, preferably within the insurance industry.
- Proven track record of meeting and exceeding conversion targets.
- Strong consultative conversion skills with the ability to identify customer needs and recommend appropriate solutions.
- Required to have and maintain a Property & Casualty Insurance license in your home state.
- Excellent communication skills with a customer-centric approach. Ability to actively listen, understand customer needs, and provide appropriate solutions.
- Familiarity with the insurance industry, particularly pet insurance, is a plus.
- Proven track record of quality, productivity, and the ability to understand customers' needs.
- Strong ability to handle objections and turn them into opportunities.
- Positive attitude, adaptability, and a willingness to learn and grow within the role.
- Proficiency in basic computer applications and data entry.
- Demonstrated ability to multi-task in a fast-paced environment without missing details or cutting corners.
- Flexibility to shift schedule and work overtime as needed.
Preferred Qualifications:
- Familiarity with the insurance industry, particularly pet insurance.
What We Offer
Competitive Compensation and Benefits:
We offer a competitive salary, reflecting our commitment to attracting the best talent. Our benefits package includes:
- Comprehensive training program to ensure your success in the role.
- Opportunities for career growth and professional development.
- Flexible work arrangements, including remote work options.
- Competitive salary and benefits package.
Work Environment and Culture:
Our team is passionate about providing exceptional customer service and making a difference in the lives of pets and pet parents. We value:
- Collaboration and teamwork.
- Innovation and creativity.
- Customer-centric approach.
- Diversity and inclusion.
Why Join Our Team?
By joining our team, you'll be part of a dynamic and passionate group of individuals who are dedicated to making a difference in the lives of pets and pet parents. You'll have the opportunity to:
- Make a tangible impact on the lives of pets and pet parents.
- Develop new skills and expertise in the insurance industry.
- Work in a fast-paced and dynamic environment.
- Be part of a collaborative and supportive team.
How to Apply
If you're a motivated and customer-focused individual who is passionate about making a difference in the lives of pets and pet parents, we encourage you to apply for this exciting opportunity. Please submit your application today, and we'll be in touch to discuss the next steps.
Apply Now
Don't Hesitate, Apply!
Don't worry if you don't meet every single requirement. We value a great attitude and a willingness to learn above all. Submit your application today, and we'll be in touch to discuss the next steps.
Apply Now