Introduction
Blithequark is a pioneering household goods movement manager, handling over 300,000 military household goods moves annually for USTRANSCOM, the U.S. Armed Forces, Department of Defense civilians, the U.S. Coast Guard, and their families. As a leading player in the logistics industry, we are committed to providing innovative solutions, exceptional customer service, and a culture of Zero Harm and Sustainability. Our team is dedicated to delivering fast, easy, and efficient relocation experiences, leveraging cutting-edge technology and proven logistics expertise.
About the Role
Blithequark is seeking a highly skilled and customer-focused Contact Center Customer Care Specialist to join our team. As a Service Contract Act (SCA) position, this role will provide immediate support to customers, troubleshoot application access issues, and collaborate with internal and external partners to resolve concerns. The ideal candidate will be a patient and empathetic listener, able to build strong relationships with customers and provide exceptional service.
Key Responsibilities:
- Be the primary point of contact for customers, internal colleagues, and external partners via inbound calls, chat, email, and text.
- Ensure first-call resolution through effective problem-solving and communication skills.
- Counsel customers on their entitlements for their move and provide accurate updates on shipment status.
- Troubleshoot issues with the Blithequark Connect Application and provide technical support.
- Utilize strong time management, organization, and prioritization skills in a fast-paced environment.
- Maintain accurate records of all contacts and interactions in relevant systems.
- Stay up-to-date on all services and requirements for processing customer orders.
- May function as a designated representative for move accounts and perform other related duties as assigned.
Requirements and Skills:
Essential Qualifications:
- High school diploma, GED, or equivalent education experience required.
- 1+ year of customer service experience, with military move experience preferred.
- Must be a U.S. citizen due to contractual requirements.
- Experience working in a multi-channel contact center (voice, chat, email, and text).
- Attention to detail, with better-than-average accuracy and quality of work.
- Ability to work comfortably in a remote environment with a stable and secure team.
- Excellent written and verbal communication skills, patience, and empathy.
- Proficient with basic computer skills.
Preferred Qualifications:
- Bilingual.
- Prior military move management experience.
- Schedule flexibility, including nights, weekends, and holidays.
What We Offer:
Competitive Benefits Package:
- Medical, Dental, and Vision Insurance.
- Paid Time Off (PTO): three weeks of PTO for newly hired employees.
- 401(k) plan.
- Health and Wellness Programs.
- Disability, Life, and AD&D insurance.
- Employee Support program.
- Family Support: Bright Horizons child and elder care services.
- Teladoc Medical Experts second-opinion program.
- Travel Accident & Medical TRICARE Supplement Plan.
- Voluntary Benefit Plans and more!
Career Growth and Learning Benefits:
At Blithequark, we are committed to the growth and development of our employees. We offer:
- Opportunities for professional growth and advancement.
- Comprehensive training programs.
- Mentorship and coaching.
- Recognition and rewards for outstanding performance.
Work Environment and Culture:
Blithequark is a dynamic and inclusive work environment that values diversity, equity, and inclusion. We:
- Foster a culture of Zero Harm and Sustainability.
- Promote collaboration and teamwork.
- Encourage innovation and creativity.
- Support work-life balance.
How to Apply:
If you are a motivated and customer-focused individual looking for a challenging and rewarding role, please apply to join our team at Blithequark. We are an equal opportunity employer and welcome applications from diverse candidates.
Note: Blithequark will never ask for any sort of advance payment as part of the recruiting/hiring process. Candidate profiles are carefully managed to protect personal information.
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