Introduction to American Express
At American Express, we believe that with the right backing, people and businesses can progress in incredible ways. As a global and diverse community of colleagues, we are committed to backing our customers, communities, and each other. Our company values and powerful backing promise are at the heart of everything we do, and we strive to provide the world's best customer experience every day. We are now seeking a highly skilled and experienced Executive/Administrative Assistant to join our team and provide strategic support to our senior leaders in a dynamic and collaborative environment.
About the Role
We are looking for a dynamic and highly organized Executive Assistant to provide support to multiple VPs in the Global Infrastructure organization. This role requires a proactive individual with exceptional executive support capabilities, meticulous attention to detail, and the ability to handle multiple priorities. The ideal candidate will be a resourceful and responsive problem-solver with excellent communication skills. This is a hybrid role that offers the opportunity to work in a fast-paced and dynamic environment, with a sense of urgency and a focus on delivering high-quality results.
Key Responsibilities
- Act as a liaison between the Vice Presidents and internal/external stakeholders, managing communications and ensuring timely responses
- Manage and maintain the schedules of the Vice Presidents, including coordinating meetings and travel arrangements across multiple domestic time zones and international markets
- Organize and coordinate events, meetings, workshops, and conferences, including arranging logistics and preparing materials
- Conduct research and gather information to support decision-making processes
- Maintain and update records, files, and databases to ensure accuracy and accessibility
- Book complex travel itineraries, including air, hotel, transfers, and visas
- Handle confidential information with discretion and ensure the security of sensitive documents
- Ensure timely preparation and processing of expense reports and invoices; review expenses submitted to leader for approval and highlight any out-of-policy spend
- Create documents and presentations and maintain organization charts
- Assist with special projects and initiatives as assigned
Qualifications and Skills
To be successful in this role, you will need to have:
- 4+ years of related experience as an Executive Assistant or in a similar role supporting senior executives
- Proficiency in Microsoft Office Suite (PowerPoint, Excel, Word, Outlook)
- Proficiency with virtual meeting platforms (i.e., Webex)
- Experience managing complex schedules across multiple time zones
- Exceptional work ethic with excellent accuracy, attention to detail, and ability to balance multiple, competing priorities
- Ability to multitask, prioritize, and handle pressure in a dynamic (and hybrid) environment
- Excellent verbal and written communication skills
- Experience in a wide range of administrative-related tasks, organizing large meetings, and arranging travel (domestic and international)
- Ability to work with a sense of urgency and in a fast-paced environment
- Strong interpersonal skills and the ability to build relationships with internal and external stakeholders
- Proficiency with creating reports, presentations, distribution lists, and correspondence
- Ability to adapt to the work styles and preferences of multiple executives
- Knowledge of Concur, Ariba is preferred, but not required
- Data analytics skills are highly desirable, but not required
Career Growth and Development
At American Express, we are committed to helping our colleagues grow and develop in their careers. We offer a range of opportunities for professional development, including training programs, mentorship, and career coaching. We also provide dedicated time for our colleagues to invest in their professional development, so they can stay up-to-date with the latest technologies and trends in their field.
Work Environment and Company Culture
Our company culture is built on a foundation of integrity, respect, and inclusivity. We believe that everyone should feel seen, heard, and valued, and we strive to create an environment where everyone can thrive. We offer a range of benefits and programs to support the holistic well-being of our colleagues, including competitive base salaries, bonus incentives, comprehensive medical, dental, vision, life insurance, and disability benefits, and flexible working arrangements.
Compensation and Benefits
We offer a competitive salary range of $24.05 to $48.10 hourly, plus bonus and benefits. Our benefits package includes:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Conclusion
If you are a highly organized and proactive individual with exceptional executive support capabilities, we encourage you to apply for this exciting opportunity. As an Executive/Administrative Assistant at American Express, you will have the chance to work in a dynamic and collaborative environment, with a sense of urgency and a focus on delivering high-quality results. You will be part of a global and diverse community of colleagues who are committed to backing our customers, communities, and each other. Don't hesitate to apply – we can't wait to hear from you!
Don't worry if you don't meet every single requirement. We value a great attitude and a willingness to learn above all. Submit your application today and take the first step towards an exciting and rewarding career with American Express.
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