About Us
At lululemon, we're more than just a performance apparel company – we're a community-driven organization that's passionate about empowering people to live their best lives. Our mission is to create positive change and build a healthier, thriving future for all. We believe in the power of inclusivity, integrity, and self-awareness, and we're committed to fostering a culture that values and celebrates diversity.
Job Summary
The Educator role is the foundation of our success as an organization. As a Guest Experience Educator, you'll be the face of our brand, responsible for creating world-class customer service and delivering exceptional guest experiences in our retail stores. You'll be an expert in our products, our community, and our culture, and you'll be passionate about sharing that knowledge with our guests.
Key Responsibilities of the Job
- Guest Experience
- Interact with guests to ensure a great guest experience in a manner that values guests' time
- Assess guests' needs to provide customized, effective purchase and return solutions and support
- Provide technical product education by articulating the value and benefit of the product
- Facilitate a seamless end-to-end guest experience by conducting accurate and timely guest transactions and executing market-relevant omnichannel programs (e.g., buy online/pickup in store, phone sales, and ship from store options) according to company standards
- Move dynamically on the floor to continuously engage with guests and attend to guest or store needs
- Receive guest feedback and partner with store leadership to take appropriate action and "make it right" for guests
- Working with Others
- Contribute to a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive and engaging experience for all team members and guests
- Establish supportive and productive relationships with all team members
- Collaborate with team members to ensure optimal guest experience and support store operations
- Operations
- Perform product presentation tasks (e.g., put items back in place, restock or add depleted items to the floor from inventory, destock or relocate items) according to company standards
- Use in-store technology to support store operations and provide positive guest experiences
- Perform cleaning tasks as needed throughout the shift to maintain the luxury environment of the store
- Understand and adhere to people safety policies and procedures to maintain a safe work environment
- Perform work in accordance with applicable policies, procedures, and laws or regulations
Key Skills & Core Values
We're looking for individuals who embody our core values and possess the skills and competencies required to succeed in this role. If you're passionate about delivering exceptional guest experiences, working collaboratively with others, and driving business results, we want to hear from you!
- Inclusion & Diversity
- Creates/supports an inclusive environment that values/celebrates differences
- Integrity/Honesty
- Behaves in an honest, fair, and ethical manner
- Guest Experience
- Enjoys working and connecting with, understanding, and helping guests
- Personal Responsibility
- Accepts responsibility/accountability for actions; is dependable
- Self-Awareness
- Is aware of how words or actions may be perceived by or affect others
- Collaboration and Teamwork
- Works productively with others to achieve goals; seeks diverse perspectives
- Enthusiasm
- Is enthusiastic about one's own work; looks for ways to make work fun and engaging
Job Requirements
We're committed to creating a diverse and inclusive workplace, and we're looking for individuals who share our values and possess the skills and competencies required to succeed in this role. If you're passionate about delivering exceptional guest experiences and working collaboratively with others, we want to hear from you!
- Eligibility
- Must be legally authorized to work in the country in which the store is located
- Must be 18 years of age or older
- Must have proof of the Right to Work and evidence relating to associated local legislative requirements (EMEA only)
- Availability
- Willing to work a flexible schedule including evenings, weekends, and holidays
- Other
- Willing to work in an environment with bright lights and loud music
- Willing to move through a store for most of a shift to help guests and accomplish work
- Willing to move boxes weighing up to 30 lbs (13.6 kg)
- Willing to work as part of a team and also complete some work independently
Job Assets (i.e., nice to have; not required)
We're looking for individuals who possess the skills and competencies required to succeed in this role. If you're passionate about delivering exceptional guest experiences and working collaboratively with others, we want to hear from you!
- Education
- High school diploma, GED, or equivalent
Compensation & Benefits Package
We're committed to offering a competitive compensation and benefits package that recognizes exceptional individual and team performance. Our total rewards offerings include:
- Base Pay Range
- $16.00- $18.40/hour, subject to minimum wage in the location
- Target Bonus
- Total Target Base Pay Range
- Extended Health and Dental Benefits
- Paid Time Off
- Savings and retirement plan matching
- Generous Employee Discount
- Parenthood Top-Up
- Extensive catalog of development course offerings
- People Networks, Mentorship Programs, and Leadership Series
Career Growth Opportunities and Learning Benefits
We're committed to investing in our people and providing opportunities for career growth and development. Our total rewards offerings include:
- Extended Health and Dental Benefits
- Paid Time Off
- Savings and retirement plan matching
- Generous Employee Discount
- Parenthood Top-Up
- Extensive catalog of development course offerings
- People Networks, Mentorship Programs, and Leadership Series
Work Environment and Company Culture Highlights
We're proud of our inclusive and supportive work environment, and we're committed to creating a culture that values and celebrates diversity. Our store is a dynamic and fast-paced environment, and we're looking for individuals who are passionate about delivering exceptional guest experiences and working collaboratively with others.
Conclusion
We're excited to hear from you! If you're passionate about delivering exceptional guest experiences and working collaboratively with others, we want to hear from you. Please submit your application today and join our team of dedicated and passionate individuals who are committed to creating a healthier, thriving future for all.
Apply Now