About Aulani, A Disney Resort & Spa
Located on the stunning island of Oahu, Aulani, A Disney Resort & Spa, is a premier vacation destination that offers an unforgettable experience for families and individuals alike. As a leader in the hospitality industry, we are committed to providing exceptional service and creating lifelong memories for our guests. Our team of dedicated professionals is passionate about delivering a magical experience that exceeds our guests' expectations.
Job Summary
We are seeking an experienced Japanese-Speaking Vacation Advisor to join our Member Services team. As a key member of our team, you will play a vital role in helping Japanese-speaking Disney Vacation Club Members plan their dream vacations at our unparalleled Parks and Resorts in the US, Asia, Europe, and on the Disney Cruise Line. If you are fluent in Japanese and English, have excellent communication skills, and are passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
Key Responsibilities
As a Japanese-Speaking Vacation Advisor, you will be responsible for:
- Providing information (by phone or email) to Japanese-speaking Disney Vacation Club Members about various resorts, cruise ships, restaurants, and activities.
- Assisting Members in planning a customized trip that enhances their time and resources.
- Keeping accurate records by documenting interactions on the computer.
- Offering expert advice on travel options and amenities available at Disney destinations.
- Resolving Member concerns and providing solutions to ensure a magical experience.
- Staying updated with the latest Disney news and offerings to provide current information to Members.
- Collaborating with other departments to ensure seamless service and Member satisfaction.
- Participating in continuous training and development programs to stay knowledgeable about Disney products and services.
Essential Qualifications
To be successful in this role, you will need:
- Fluency in both Japanese and English (speaking, reading, and writing).
- A high-speed internet connection and a private work environment at home located on the island of Oahu.
- The ability to help Guests make the most of their vacation time and resources.
- A knack for connecting with people on the phone and conveying warmth and enthusiasm over email.
- Availability to work "Japan" hours, from 2 pm to 10 pm, Monday – Friday Hawaii time, with a flexible schedule including holidays.
- Ability to occasionally work at Aulani resort to meet operational needs such as training.
- Critical thinking skills.
- Ability to make decisions independently in real-time.
- Proficiency in Microsoft Office Suite.
- Excellent typing skills.
Preferred Qualifications
While not required, the following qualifications are highly desirable:
- 1+ year of experience in the hospitality industry.
- Experience in a call center atmosphere.
- Knowledge of Disney Vacation Club products and services.
- Strong customer service skills with the ability to handle high-stress situations effectively.
Required Education
A high school degree or equivalent is required.
Career Growth Opportunities and Learning Benefits
As a member of our team, you will have access to a range of career growth opportunities and learning benefits, including:
- Continuous training and development programs to stay knowledgeable about Disney products and services.
- Opportunities for advancement and career growth within the company.
- Access to educational resources and training programs to enhance your skills and knowledge.
Work Environment and Company Culture
As a member of our team, you will be part of a dynamic and supportive work environment that values:
- Exceptional customer service.
- Collaboration and teamwork.
- Continuous learning and development.
- Flexibility and adaptability.
Compensation, Perks, and Benefits
We offer a competitive compensation package, including:
- A hiring range of $26.25 to $35.54 per hour.
- A bonus and/or long-term incentive units may be provided as part of the compensation package.
- A full range of medical, financial, and/or other benefits.
How to Apply
If you are passionate about delivering exceptional customer service and have a flair for connecting with people, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!
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