Introduction to Our Company and Role
Are you ready to take your career to the next level and work with a global e-commerce leader? We are seeking a highly motivated and talented Data Associate I (Japanese), ML Data Ops to join our team. As a remote worker, you will enjoy the freedom and flexibility that comes with this role, allowing you to work from the comfort of your own home. Our company is dedicated to providing a better customer search experience through the delivery of high-quality data annotation to improve AI/ML models. We are passionate about creating business value by delivering high-quality data at scale, and we believe that our team members are the key to our success.
About Our Search Ops Team
Our Search Ops team plays a critical role in providing a better customer search experience by delivering quality data annotation to help improve AI/ML models driving these services. We collaborate closely with several machine learning (ML) applied science teams that develop and test ML models to improve the quality of semantic matching, ranking, computer vision, image processing, and augmented reality. Our team's vision is to enable improvement in the search experience for our customers by accurately determining labels for products targeted by the search queries received.
Job Responsibilities
As a Data Associate I (Japanese), ML Data Ops, you will be responsible for providing timely and quality data annotation for a variety of workflows. Your key responsibilities will include:
- Works on complex processes and provides high-quality data annotation
- Operates with autonomy and leverages expertise in handling end-to-end processes and related tools
- Trains new hires on process tasks and provides feedback to the training team to customize training modules, if applicable
- Performs audits and quality checks of tasks completed by junior associates, if required
- Creates standard defined reports, i.e., weekly, monthly process reports for internal team's consumption
- Identifies issues and proactively reports operational challenges
- Contributes to root cause analysis and escalation management
- Creates, updates, and follows SOP/flow of processes
- Identifies process improvement opportunities (enhancements and pain points) at process/function level
- Demonstrates the ability to handle small-scale process improvement projects
- Communicates to external stakeholders on pre-defined guidelines with data and resolves issues with minimal guidance
- Contributes to mentoring/training junior data associates on an ongoing basis
- Willingness to work with sensitive issues, including but not limited to: Adult content, Religious and philosophically sensitive issues, tobacco, weapons, and other potentially offensive products
- Troubleshooting issues related to process and conduct root cause analysis if required
Essential Qualifications
To be successful in this role, you will need to possess the following essential qualifications:
- Graduate or equivalent with a minimum of 2 years of working experience
- Proficient in Japanese language, with a minimum language level of JLPT N3 and above
- Good English language proficiency: verbal, writing, reading, and comprehension
- Strong interpersonal, analytical, and communication skills
- Demonstrated passion for delivering a positive customer experience and maintaining composure in difficult situations
- Ability to effectively and efficiently complete challenging goals or assignments
Preferred Qualifications
While not essential, the following qualifications are preferred:
- Basic to Intermediate level of Excel skills
- Familiarity with online retail (e-commerce industry)
- Experience in detailed web search and content classification
- Working knowledge of SQL and Machine learning will be an added advantage
Skills and Competencies
To excel in this role, you will need to possess the following skills and competencies:
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Strong attention to detail and ability to maintain high-quality standards
- Ability to adapt to changing priorities and deadlines
- Strong organizational and time management skills
Career Growth Opportunities and Learning Benefits
At our company, we are committed to the growth and development of our team members. As a Data Associate I (Japanese), ML Data Ops, you will have access to a range of career growth opportunities and learning benefits, including:
- Professional development and training programs
- Opportunities for career advancement and promotion
- Access to a range of tools and resources to support your work
- Collaboration with experienced professionals and subject matter experts
- Opportunities to work on complex and challenging projects
Work Environment and Company Culture
Our company is committed to creating a positive and supportive work environment that fosters collaboration, innovation, and creativity. As a remote worker, you will be part of a global team that values diversity, inclusion, and respect. Our company culture is built on the following principles:
- Customer obsession
- Ownership
- Invent and simplify
- Are right, a lot
- Learn and be curious
- Hire and develop the best
- Insist on the highest standards
- Think big
- Have backbone; disagree and commit
- Deliver results
Compensation, Perks, and Benefits
We offer a competitive salary and a range of perks and benefits to support your well-being and career development, including:
- Competitive salary and bonus structure
- Comprehensive health and wellness program
- Retirement savings plan and matching program
- Paid time off and holidays
- Professional development and training programs
- Access to a range of tools and resources to support your work
Conclusion
If you are a motivated and talented individual who is passionate about delivering high-quality data annotation and improving AI/ML models, we encourage you to apply for this exciting opportunity. As a Data Associate I (Japanese), ML Data Ops, you will be part of a global team that is dedicated to creating a better customer search experience. Don't miss out on this opportunity to take your career to the next level and work with a global e-commerce leader. Apply now and join our team of talented professionals who are passionate about delivering excellence and making a difference.
Apply Now