Join the Blithequark Team: Revolutionizing Learning Experiences in Customer Trust and Risk Management
Blithequark is seeking a highly skilled and passionate Learning Experience Designer to join our WW Customer Trust Training – Learning Experience Design (LXD) team. As a Learning Experience Designer, you will have the opportunity to create engaging and meaningful learning experiences that impact all new hires and tenured investigators within the Payment Risk Operations (PRO) vertical. If you're a learning professional who is people-obsessed and passionate about creating innovative learning solutions, we want to hear from you!
About Blithequark and Our Industry
Blithequark is a leading organization that prioritizes customer trust and risk management. Our WW Customer Trust Training – LXD team plays a critical role in designing and developing learning programs that support our associates and investigators in their roles. We are committed to creating a culture of continuous learning and improvement, and we're looking for talented professionals like you to join our team.
Key Responsibilities
As a Learning Experience Designer at Blithequark, you will be responsible for:
- Designing and developing engaging e-learning content for on-the-job performance improvement using authoring tools like Storyline, Rise, Camtasia, Captivate, or similar development tools
- Managing and executing curriculum maintenance review and implementation cycles
- Mentoring or coaching new LXDs and apprentices on design and processes
- Consulting with customers to define the problem to be solved and the best solution to that problem
- Contributing to the improvement of processes and curriculum templates to minimize the development time for new training materials
- Employing project management skills and tools to manage multiple medium to large-scale projects from analysis through delivery concurrently
- Embedding data collection and feedback mechanisms throughout our learning solutions to generate data-driven, actionable insights into the Investigator Learning Experience
- Conducting analysis to identify key tasks/skills to target in the curriculum and performing post-implementation evaluation on key performance and business metrics
- Collaborating effectively with global stakeholder teams, including Training Delivery, Learner Performance, Operations, Quality, and GPO, to identify knowledge gaps and develop technical and non-technical training content
Essential Qualifications
To be successful in this role, you will need:
- 5+ years of program or project management experience
- 5+ years of working cross-functionally with tech and non-tech teams experience
- 5+ years of defining and implementing process improvement initiatives using data and metrics experience
- Bachelor's degree
- Experience defining program requirements and using data and metrics to determine improvements
Preferred Qualifications
We prefer candidates with:
- 5+ years of driving end-to-end delivery and communicating results to senior leadership experience
- 5+ years of driving process improvements experience
- 3+ years of managing stakeholders in cross-functional project experience
- 3+ years of change management experience
Skills and Competencies
To excel in this role, you will need:
- Excellent project management skills with the ability to manage multiple projects concurrently
- Strong analytical and problem-solving skills with the ability to analyze data and metrics to inform decision-making
- Excellent communication and interpersonal skills with the ability to collaborate effectively with global stakeholder teams
- Experience with authoring tools like Storyline, Rise, Camtasia, Captivate, or similar development tools
- Ability to work in a fast-paced environment with multiple priorities and deadlines
Career Growth Opportunities and Learning Benefits
At Blithequark, we are committed to the growth and development of our employees. As a Learning Experience Designer, you will have opportunities to:
- Develop your skills and expertise in learning experience design, project management, and process improvement
- Collaborate with global stakeholder teams to identify knowledge gaps and develop technical and non-technical training content
- Contribute to the development of innovative learning solutions that impact all new hires and tenured investigators within the PRO vertical
- Participate in training and development programs to enhance your skills and knowledge
Work Environment and Company Culture
At Blithequark, we pride ourselves on a culture that values:
- Innovation and creativity
- Collaboration and teamwork
- Diversity and inclusion
- Continuous learning and improvement
- Employee well-being and work-life balance
Compensation, Perks, and Benefits
We offer a comprehensive compensation package that includes:
- Competitive salary and benefits
- Opportunities for career growth and development
- Flexible work arrangements
- Access to training and development programs
- Recognition and rewards for outstanding performance
Conclusion
If you're a passionate and experienced Learning Experience Designer looking for a new challenge, we encourage you to apply for this exciting opportunity at Blithequark. As a Learning Experience Designer, you will have the chance to create innovative learning solutions that impact all new hires and tenured investigators within the PRO vertical. We look forward to hearing from you!
Apply Now