Join Blue Wheel, a Fast-Growing Omni-Channel Digital Commerce Agency
Blue Wheel is revolutionizing the digital commerce landscape by providing brands with a comprehensive suite of services under one roof, from front-end marketing and advertising to back-end support and fulfillment across direct-to-consumer, e-retail, and marketplaces. Powered by proprietary technology, Companion, we're not only one of Inc. Magazine's 2021 fastest-growing private companies in the US but also a 2022 Detroit Free Press Top Work Place. We're now seeking a talented Marketplace Content Operations Manager to lead our Digital Content Team and drive excellence in content execution for our clients.
About Your Role
As a Marketplace (Amazon) Content Operations Manager, you will be at the forefront of designing and overseeing operational workflows related to our Strategic Content Planning process. Your expertise in content strategy and optimization will be crucial in maintaining high standards of content execution excellence, productivity, and efficiency. You will lead a high-performing Content Operations team, providing subject matter expertise and driving process improvements to ensure the delivery of high-quality content projects on time.
Key Responsibilities
- Oversee day-to-day content management operations, ensuring high-quality and on-time delivery of all content development projects, and maintaining the highest standards of content execution excellence.
- Build and lead a high-performing Content Operations team by hiring the right talent, coaching, and developing team members to achieve exceptional results.
- Provide subject matter expertise on content optimization to the digital content team, clients, and cross-functional teams, helping maintain best-in-class content execution and staying up-to-date with the latest trends and best practices in ecommerce content strategy.
- Assess existing processes and lead the development of Standard Operating Procedures (SOPs) and optimized workflows that enhance speed, efficiency, and quality of output, ensuring seamless content operations.
- Proactively assess merchandising data needs and collaborate with the data engineering team to develop or ingest platform data into our in-house reporting tools, driving data-driven content optimization decisions.
- Effectively plan and manage resources, forecasting department capability and resource needs in advance to avoid constraints that can impact quality work delivery, and ensuring the team is always equipped to meet client needs.
Essential Qualifications
To excel in this role, you should possess:
- A Bachelor's Degree, preferably in a relevant field such as Marketing, Communications, or Business.
- High proficiency in organizing and analyzing data with Microsoft Excel, with the ability to derive actionable insights from complex data sets.
- At least 3 years of experience in independently developing and executing Marketplace Content Strategy (SEO, Enhanced Brand Content, Variation Strategy) on platforms such as Amazon, Walmart, and eBay, with a proven track record of success.
- Strong business acumen and analytical skills to build insights-driven content optimization proposals that drive client results.
- A holistic understanding of the critical growth factors that influence success on ecommerce marketplaces, staying ahead of the curve in terms of industry trends and best practices.
Preferred Qualifications & Skills
In addition to the essential qualifications, we are looking for:
- A proactive, critical thinker who thrives in a fast-paced entrepreneurial environment, is organized, detail-oriented, collaborative, and fully embraces positive change.
- An innovative problem-solver and self-starter who enjoys researching new platforms, technologies, and resources to continuously enhance or improve existing processes, driving innovation and excellence.
- Excellent communication skills (written and verbal) with a keen attention to detail, able to effectively communicate with clients, cross-functional teams, and the Content Operations team.
- Effective people management or team lead experience, with a demonstrated track record of leading teams to consistently deliver high-quality work on-time and in-full, and the ability to coach and develop team members.
What We Offer
As a member of our team, you can expect:
- A competitive salary that reflects your experience and qualifications.
- Opportunities for career growth and professional development in a fast-growing company.
- A dynamic and supportive work environment that encourages innovation and collaboration.
- A flexible, remote work arrangement that allows you to work from anywhere.
- A range of benefits and perks that support your well-being and work-life balance.
Why Join Blue Wheel?
At Blue Wheel, we're passionate about empowering brands to succeed in the digital commerce landscape. We're committed to fostering a culture of innovation, collaboration, and excellence, and we're looking for talented individuals like you to join our team. As a Marketplace Content Operations Manager, you will play a critical role in driving our clients' success and contributing to our company's continued growth and success.
Ready to Apply?
Even if you feel you're not a perfect match, we'd still love to hear from you. We're looking for great people to join our friendly team, and we encourage you to apply if you're passionate about content strategy, ecommerce, and driving results-driven solutions. Please submit your application, including your resume and a cover letter, to be considered for this exciting opportunity.
We're excited to meet our next team member!
Apply Now