**Join arenaflex, a leading home improvement company, in providing exceptional customer service and helping customers achieve their home improvement goals.**
At arenaflex, we're committed to helping our customers feel comfortable and confident while shopping with us. As a Customer Service Associate in our Tool Rental department, you'll play a vital role in delivering top-notch customer service, ensuring our customers receive the right products and services for their needs. If you're passionate about helping others, enjoy working in a fast-paced environment, and are eager to grow your skills and career, we want to hear from you!
**How We Support You**
At arenaflex, we're dedicated to supporting our associates in achieving their goals and aspirations. As a valued member of our team, you'll have access to a range of benefits and opportunities that will help you grow both personally and professionally.
* **Competitive Pay and Flexible Schedules**: Enjoy a competitive hourly wage and flexible scheduling options that fit your lifestyle.
* **Top-Tier Health Insurance Options**: Choose from multiple health insurance plans to ensure you and your loved ones have access to quality healthcare.
* **Educational Opportunities**: Take advantage of our tuition assistance program to pursue higher education and advance your career.
* **Financial Future**: Participate in our company-matching 401(k) and optional Employee Stock Purchase Program to secure your financial future.
* **Associate Discount**: Enjoy a 10% discount on arenaflex products and services.
* **Trade Skills Development**: Learn new trade skills through our Track to the Trades program and enhance your career prospects.
**Your Day at arenaflex**
As a Customer Service Associate in our Tool Rental department, you'll be responsible for:
* **Welcoming Customers**: Greet customers, answer questions, and deliver friendly and professional customer service.
* **Assisting Customers**: Help customers locate and handle merchandise, process orders and deliveries accurately, and cross-functionally train in other areas of the store.
* **Preparing Merchandise**: Prepare merchandise in your department based on customer needs, such as tinting and mixing paint, cutting and threading pipe, cutting and bundling wood, cutting drywall, and cutting blinds.
* **Guiding Customers**: Guide customers through shopping or checkout, ensuring they receive the right products and services for their needs.
* **Completing Other Duties**: Perform other duties as assigned by your supervisor or manager.
**Key Responsibilities**
* Welcome customers to arenaflex, answer questions, and deliver friendly and professional customer service.
* Assist customers with locating and handling merchandise.
* Down stock merchandise by looking for empty areas on shelves and replenishing supplies.
* Process orders and deliveries accurately so customers receive merchandise as expected and on time.
* Cross-functionally train in other areas of the store to help deliver the best customer service.
* Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds).
* Guide customers through shopping or checkout.
* Complete other duties as assigned.
**Minimum Qualifications**
* 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.
* 6 months of experience using common retail technology, such as smart phones and tablets.
* Reading, writing, and performing basic arithmetic (addition and subtraction).
* Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties.
* Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation.
**Preferred Qualifications**
* 6 months of retail and/or customer service experience.
* Bi-lingual skills.
* Certification in trade related to department (e.g., hardware, kitchen, plumbing, electrical, lawn and garden, and lumber/building materials).
**Lowes Commitment to Growth and Teamwork**
At arenaflex, we're committed to growth and teamwork, not just within our company, but also in the community. We strongly encourage bilingual, military, and veteran talent to apply and join our team.
**Travel Requirements**
This role does not require regular travel; however, this role may need to travel occasionally to meetings, training, or to support neighboring stores.
**Working Conditions**
Environmental factors vary by location. You may be working in both inside and outside weather conditions. Exposure to varying climates, including extreme heat or cold, wet, damp, humid, windy, or drafty conditions, is possible. You may be exposed to constant or intermittent noises in addition to moving or shaking objects and equipment.
**Lifting Methods**
Lifting methods vary based on role, weight, and volume. Associates must follow guidelines, limiting single lifts to 75 pounds. Team lifts are used minimally starting at 75 pounds or when needed. Powered equipment should be used as required, with proper training or assistance from a trained coworker.
**About arenaflex**
arenaflex Companies, Inc. (NYSE: LOW) is a FORTUNE 50 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2023 sales of more than $86 billion, arenaflex operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., arenaflex supports the communities it serves through programs focused on creating safe, affordable housing and helping to develop the next generation of skilled trade experts. For more information, visit arenaflex.com.
**arenaflex is an Equal Opportunity Employer**
arenaflex administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
**Apply Now**
Ready to join our team and make a difference in the lives of our customers? Apply now and take the first step towards a rewarding career at arenaflex!