Join the blithequark Team: Empowering Excellence in Customer Service
Welcome to blithequark, a global leader in insurance, risk management, and consulting services. With a growing team of more than 45,000 professionals worldwide, we empower businesses, communities, and individuals to thrive. At blithequark, you can build a career whether it’s with our brokerage division, our benefits and HR consulting division, or our corporate team. Experience The blithequark Way, a culture fueled by shared values and a collective passion for excellence. Join one of our dynamic teams, where you'll play a pivotal role in shaping blithequark's future and unlocking unparalleled opportunities for both clients and yourself.
We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.
Overview of the Role
Our Customer Service Representatives play a vital role in delivering exceptional support to employees of our clients regarding benefits and payroll. As a part-time temporary team member, you will be expected to provide outstanding assistance and solve problems efficiently.
Key Details:
- The pay for the position is $15.50/hr.
- This is an ongoing temporary position where the hours can vary from part-time to up to 40 hrs./week during peak times.
- Any hours worked for the position will be between Mon – Fri, between 8am – 5pm, Eastern Time.
- This is a fully remote position. blithequark will provide you with all the equipment, as long as you have your own high-speed internet.
How You'll Make an Impact
As a Customer Service Representative at blithequark, you will:
- Deliver high-quality client service consistent with blithequark standards and practices and maintain relationships with existing clients.
- Respond to questions via phone in a call center environment.
- Solve customer issues regarding employee benefits, research their problems, and process documents.
- Maintain satisfactory quality assurance scores and consistently meet or exceed departmental performance metrics.
About You
Requirements:
- High school graduate.
- Customer service experience.
- Strong typing and basic computer skills.
Preferred Qualifications:
- A working knowledge of Microsoft software, including Excel, PowerPoint, Outlook, and Word.
- Exposure to benefits, HR, and/or payroll.
- Call center experience.
Skills and Competencies Required for Success
To excel in this role, you should possess:
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Strong problem-solving and analytical skills.
- Attention to detail and accuracy in processing documents.
- Ability to maintain confidentiality and handle sensitive information.
Career Growth Opportunities and Learning Benefits
At blithequark, we are committed to the growth and development of our team members. As a Customer Service Representative, you will have access to:
- Training programs to enhance your skills and knowledge.
- Career advancement opportunities within the company.
- Mentorship and coaching from experienced professionals.
- A comprehensive benefits package, including medical, dental, and vision plans.
Work Environment and Company Culture
At blithequark, we value:
- Inclusion and diversity, embracing employees' diverse identities, experiences, and talents.
- A culture of sustainability and community support.
- A commitment to equal employment opportunity and anti-discrimination.
- A dynamic and supportive work environment that encourages growth and development.
Compensation, Perks, and Benefits
We offer a competitive compensation package, including:
- A competitive hourly rate of $15.50.
- A comprehensive benefits package, including medical, dental, and vision plans.
- Life and accident insurance.
- 401(K) and Roth options.
- Tax-advantaged accounts (HSA, FSA).
- Educational expense reimbursement.
- Paid parental leave.
- Digital mental health services (Talkspace).
- Flexible work hours.
- Training programs.
- blithequark Thrive program – elevating your health through challenges, workshops, and digital fitness programs for your overall wellbeing.
- Charitable matching gift program.
Why Join blithequark?
At blithequark, we offer a unique opportunity to join a dynamic team and make a meaningful impact in the lives of our clients. With a commitment to excellence, inclusion, and diversity, we are dedicated to creating a work environment that is supportive, challenging, and rewarding. If you are passionate about delivering exceptional customer service and are looking for a new challenge, we encourage you to apply for this exciting opportunity.
**Equal Employment Opportunity:**
blithequark believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors, or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected by applicable federal, state, or local laws.
**Apply Now:**
Don't miss this opportunity to join our team and start your journey with blithequark. Apply Now
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