Experienced Radiology Scheduler – Part-Time Remote Opportunity for Exceptional Customer Service Professionals

Introduction to Royal Health Inc.

Royal Health Inc. is a pioneering leader in healthcare operations technology, dedicated to making a profound social and sustainability impact in the world. As a customer-centric, supportive, collaborative, and professional organization, we are committed to driving client success through our seamless suite of solutions. Our team is comprised of individuals with diverse backgrounds in technology, business, and clinical operations, bringing deep industry expertise in healthcare, data security, financial services, and information technology. Headquartered in White Plains, NY, we are a small business with a big vision, and we are now seeking an experienced Radiology Scheduler to join our dynamic team.

Job Overview

We are excited to offer a unique opportunity for a skilled Radiology Scheduler to work with us on a part-time basis, remotely from the comfort of their own home. As a Radiology Scheduler, you will play a vital role in scheduling and pre-registering procedures with callers at outpatient offices, ensuring a professional and courteous experience for all patients and medical facilities. If you are a motivated and organized individual with excellent communication skills and a passion for delivering exceptional customer service, we encourage you to apply for this rewarding opportunity.

Key Responsibilities

• Provide White Glove Service, ensuring a positive first impression for patient experience
• Deliver superior customer service in a virtual teamwork environment, communicating effectively with medical facilities, patients, and insurance companies
• Manage multiple phone lines with high productivity and volume, maintaining a professional presence and being ready to handle high call volumes
• Assist patients in scheduling appropriate procedures, using correct CPT codes based on referrals
• Assist referring physician offices in scheduling patients for appropriate procedures
• Obtain complete and accurate clinical, demographic, and financial information during the scheduling process
• Provide customers with prep and other appointment instructions, ensuring a seamless experience
• Manage and direct calls using a centralized phone system for all Royal Health Inc. Medical Imaging-affiliated outpatient sites

Essential Qualifications

• Experience managing multiple phone lines and practicing superior customer service in a virtual teamwork environment
• Radiology Scheduling experience required, with a minimum of one year of clinical/scheduling experience
• Maintain confidentiality of all centers and patient information at all times, as required by facility policy and HIPAA guidelines
• High School Diploma or GED required
• Safe and secure dedicated home office with high-speed internet
• USA only, with availability to work Wed, Thur, Fri 9:30-2:30 EST and Sat 8:00am-1:30pm EST

Preferred Qualifications

• A formal medical terminology class or equivalent medical office experience
• Previous experience working in a call center or healthcare environment
• Strong knowledge of medical terminology and CPT codes
• Excellent communication and interpersonal skills, with the ability to work effectively in a team environment

Career Growth Opportunities and Learning Benefits

At Royal Health Inc., we are committed to the growth and development of our team members. As a Radiology Scheduler, you will have the opportunity to work with a dynamic team of professionals, learn new skills, and develop your expertise in radiology scheduling. We offer a supportive and collaborative work environment, with opportunities for professional growth and advancement.

Work Environment and Company Culture

We pride ourselves on our customer-centric, supportive, collaborative, and professional company culture. Our team is dedicated to making a positive impact in the healthcare industry, and we are passionate about delivering exceptional customer service. As a remote worker, you will be an integral part of our team, working closely with our medical facilities, patients, and insurance companies to ensure a seamless experience.

Compensation, Perks, and Benefits

We offer a competitive hourly rate of $16-19.50/hr, with opportunities for professional growth and advancement. While part-time roles do not qualify for benefits, we provide all the necessary hardware and equipment for you to work from home, ensuring a comfortable and productive work environment.

Conclusion

If you are a motivated and organized individual with a passion for delivering exceptional customer service, we encourage you to apply for this rewarding opportunity. As a Radiology Scheduler with Royal Health Inc., you will play a vital role in our team, working remotely from the comfort of your own home. With a competitive hourly rate, opportunities for professional growth, and a supportive company culture, this is an opportunity not to be missed. Apply now and take the first step towards a fulfilling and challenging career with Royal Health Inc.

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