Introduction to Amazon Fresh Private Brands
Amazon Fresh Private Brands is a dynamic and innovative team that is revolutionizing the way we approach food and beverage manufacturing. As a key player in the Amazon ecosystem, we are committed to delivering high-quality products that exceed our customers' expectations. Our team is passionate about creating a seamless shopping experience, both online and in-store, and we are dedicated to building a culture of excellence, inclusivity, and customer obsession.
Job Overview
We are seeking an experienced and analytical Quality Manager to join our team. As a Quality Manager, you will play a critical role in ensuring that our products are consistently produced and delivered to our customers to our quality expectations. You will be responsible for driving activities across several stakeholder teams, including Product Management, Product Development, Food Safety, Marketing, Supply Chain, Operations, and suppliers. Your primary focus will be on monitoring product performance, managing trend analysis and escalation mechanisms, and facilitating process improvement initiatives with suppliers and internal cross-functional teams.
Key Responsibilities
- Conduct data analysis of customer feedback data across different food and beverage categories and identify and prioritize improvement activities, working with internal teams and suppliers to drive solutions.
- Assess and manage large data sets and enable business decisions.
- Identify, communicate, or escalate product quality risk areas using data and lead or support corrective actions.
- Navigate roadblocks and work with stakeholders and suppliers to drive solutions without compromising on product safety, compliance, or customer satisfaction.
- Define quality KPIs and develop mechanisms or dashboards to track and report quality performance metrics.
- Build process flows, SOPs, and define and align on RACI for quality activities across cross-functional teams.
- Identify opportunities to improve or optimize our operations, mitigate repeat issues, develop guardrails to simplify decision making, utilize automation, and drive process efficiencies, including cost savings opportunities.
- Travel as needed to meet with suppliers and support production activities or quality investigations to resolution.
Essential Qualifications
To be successful in this role, you will need to have:
- A Bachelor's Degree in a relevant field.
- 3+ years of experience in product or program management, business development, or technology.
- 3+ years of experience in food and beverage manufacturing, site operations, or site quality controls.
- Strong analytical skills, including the ability to distill, synthesize, and draw conclusions on large amounts of data.
- Experience in product development and analyzing customer feedback data and trend analysis.
- Excellent communication skills (written, oral, presentation).
- Demonstrated ability to write clear and effective written communication.
- Proven ability to effectively communicate technical details and requirements with non-technical team members.
- Proven track record for cultivating strong relationships with key internal and external partners.
- Ability to drive decisions under time pressure without compromising safety or compliance of products.
- Experience in influencing senior leadership through data-driven insights.
- Experience building mechanisms to scale, track, audit, and maintain quality standards.
- Experience building process flows, SOPs, and RACIs for internal and external stakeholders.
- Ability to manage multiple simultaneous projects requiring frequent communication, organization/time management, ability to re-prioritize quickly, and problem-solving skills.
- Self-starter with the ability to define new and ambiguous spaces and projects.
- Demonstrated ability to own projects, think big, act quickly, and influence across all levels of an organization.
- Proficient with using Microsoft Excel, PowerPoint, Visio, or equivalent tools.
Preferred Qualifications
While not essential, the following qualifications are highly desirable:
- Experience using SQL or other tools to build dashboards and managing large data sets to drive business decisions.
- Diversified experience with the entire product lifecycle and supply chain (R&D, scale-up, material sourcing, operations management, customer feedback).
- Experience with continuous improvement programs and procedures.
Skills and Competencies
To be successful in this role, you will need to possess the following skills and competencies:
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced, dynamic environment.
- Strong attention to detail and ability to prioritize tasks effectively.
- Ability to build and maintain strong relationships with internal and external stakeholders.
- Ability to drive decisions under time pressure without compromising safety or compliance of products.
- Experience in influencing senior leadership through data-driven insights.
Career Growth Opportunities and Learning Benefits
At Amazon Fresh Private Brands, we are committed to the growth and development of our employees. As a Quality Manager, you will have access to a range of training and development opportunities, including:
- Professional development courses and workshops.
- Mentorship programs.
- Opportunities to work on high-impact projects and initiatives.
- Collaboration with experienced professionals in the industry.
Work Environment and Company Culture
Our company culture is built on the principles of innovation, inclusivity, and customer obsession. We believe in creating a work environment that is collaborative, dynamic, and supportive. As a Quality Manager, you will be part of a team that is passionate about delivering high-quality products and exceptional customer experiences.
Compensation, Perks, and Benefits
We offer a competitive salary and a range of benefits, including:
- Medical, financial, and other benefits.
- Equity, sign-on payments, and other forms of compensation.
- Opportunities for career growth and development.
- A dynamic and supportive work environment.
Conclusion
If you are a motivated and analytical professional with a passion for quality management and customer satisfaction, we encourage you to apply for this exciting opportunity. As a Quality Manager at Amazon Fresh Private Brands, you will have the chance to work on high-impact projects, collaborate with experienced professionals, and contribute to the growth and development of our business. Don't miss out on this opportunity to join our dynamic team and help shape the future of food and beverage manufacturing.
We Encourage You to Apply!
Even if you feel you're not a perfect match, we'd still love to hear from you. We are looking for great people to join our friendly team. Apply today and take the first step towards an exciting and rewarding career with Amazon Fresh Private Brands.
Apply Now