Introduction to American Express and Our Mission
American Express is a global services company that provides customers with exceptional service, innovative products, and unparalleled experiences. We are committed to making a positive impact on our customers, employees, and the communities we serve. As a leader in the financial services industry, we are dedicated to fostering a culture of innovation, collaboration, and excellence. Our mission is to become the world's most respected service brand, and we are seeking talented individuals to join our team and help us achieve this goal.
About This Job Opportunity
We are seeking an experienced and skilled Infrastructure Engineer to join our team in a fully remote capacity. As a member of our diverse tech group, you will have the opportunity to design, code, and deploy software that makes a significant impact on our clients' digital lives. You will work alongside talented engineers in an open, collaborative, and inclusive environment where your voice is valued, and you have the autonomy to make your own decisions on what technology to use to solve complex problems.
Key Responsibilities
- Contributes to the investigation of business, application, and technical system requirements
- Supports the design, build, development, and integration of infrastructure needed to support the business portfolio or platform stage concerning power, flexibility, availability, and efficiency
- Supports initiatives that deliver serviceable end-to-end system solutions that adhere to Innovation standards
- Plans, assigns, and manages the effective use of Functional Support resources for the duration of the development life cycle, across multiple development groups
- Manages break/fix, incident, and issue activities across the team
- Manages Engineers and/or Implementation Testers in the local market group
- Monitors, controls, and reports Functional Support consumption throughout the development life cycle
- Serves as the primary point of contact for business/development groups or vendors needing assistance in resolving issues
- Coordinates Operations resources in the goal/anticipation of issues where necessary
- Supports production assurance practices
- Works with the use of technical informed authority ability to advance the design of technical solutions/upgrades
- Aids in quality assessments by supporting quality rating measures on key changes
- Contributes to the development of policies and procedures for the production and management support capability
- Delivers ITIL (Information Technology Infrastructure Library) compliance process conformance for incident, issue, and change management
Essential Qualifications
To be successful in this role, you will need to have:
- 2+ years of engineering experience in a mainframe environment
- Experience with the design and implementation of mainframe and distributed applications
- 2+ years of experience with mainframe system, hardware, and operating systems
- 2+ years of experience monitoring issues, change and incident lines, enforcing compliance with capacity, root cause analysis, and change quality targets
Preferred Qualifications
While not required, the following qualifications are preferred:
- Excellent written and verbal communication skills
- Prior experience in a operations or support role
Career Growth Opportunities and Learning Benefits
At American Express, we are committed to helping our employees grow and develop in their careers. As an Infrastructure Engineer, you will have access to a range of training and development opportunities, including:
- Dedicated time to invest in your professional development
- Opportunities to work with the latest technologies and innovations
- Collaboration with talented engineers and industry experts
- Professional certification and education assistance programs
Work Environment and Company Culture
Our company culture is built on a foundation of respect, inclusivity, and collaboration. We believe in fostering a positive and supportive work environment that allows our employees to thrive and grow. As a remote employee, you will be part of a global team that values flexibility, autonomy, and open communication.
Compensation, Perks, and Benefits
We offer a competitive salary of $26/hour, as well as a range of benefits and perks, including:
- Comprehensive health insurance
- Retirement savings plan
- Professional development opportunities
- Access to exclusive employee discounts and rewards
Conclusion
If you are a motivated and talented Infrastructure Engineer looking for a new challenge, we encourage you to apply for this exciting opportunity. As a member of our team, you will have the chance to make a real impact on our business and our customers, while also growing and developing your skills and career. Don't miss out on this opportunity to join our team and become a part of the American Express family.
Apply now and take the first step towards an exciting and rewarding career with American Express!
Apply Now