Introduction to American Express and Our Mission
At American Express, we believe that with the right backing, people and businesses have the power to progress in incredible ways. As a global and diverse community of colleagues, we are committed to backing our customers, communities, and each other. Our mission is to provide the world's best customer experience every day, upholding our company values and powerful backing promise with integrity and in an environment where everyone feels seen, heard, and valued.
About Our Global Advertising and Brand Management Organization
The Global Advertising and Brand Management (GABM) organization at American Express is dedicated to creating marketplace demand and driving commerce through differentiated and innovative ideas, products, partnerships, marketing, and customer experiences. Our in-house creative agency, OnBrand, is on an exciting journey of expansion, aiming to become the creative partner of choice for building seamless customer experiences that drive results and unlock value.
Our Ambition for OnBrand
We are focused on developing forward-thinking ideas and working across channels to deliver end-to-end experiences in digital and beyond. To achieve this, we need a talented and experienced Creative Director who can guide our creative team in achieving the highest possible standards, exhibit outstanding creative judgment, and connect our creative approach to business strategy.
Job Overview
We are seeking an experienced Creative Director to join our OnBrand team. As a Creative Director, you will provide leadership and motivation, conveying the vision and values of the agency, and mentoring multiple creative team members. You will be responsible for crafting big ideas and experiences, developing holistic and robust memorable creative campaigns from start to finish, and building deep client relationships to enable seamless delivery of high-quality creative content.
Key Responsibilities
- Provide leadership and motivation to the creative team, conveying the vision and values of the agency
- Mentor multiple creative team members, providing clear direction and constructive feedback
- Craft big ideas and experiences that drive business results
- Develop holistic and robust memorable creative campaigns from start to finish
- Build deep client relationships to enable seamless delivery of high-quality creative content
- Bring cohesive creative direction to the Executive Creative Director and assist in delivering creative ideas to business units
- Actively identify new opportunities and future trends to stay ahead of the curve
- Build, mentor, and hire talent to amplify a culture of inclusion and belonging
- Find creative opportunities where possible, even if they haven't been assigned
- Actively engage in hiring and training of creative staff alongside the creative services lead
Essential Qualifications
To be successful in this role, you will need:
- 12 years of experience in Art Direction or copy, preferably within a marketing/advertising agency
- 4 years of experience at a Creative Director level, overseeing multiple creative teams
- Experience overseeing and guiding multiple teams to achieve creative excellence
- Ability to understand marketing insights and strategies to translate into compelling advertising campaigns that are digital-first
- Ability to combine conceptual creative thinking with high-quality content delivery
- Captivating presentation skills to convincingly present creative concepts to all parties
- Exceptional strategic thinking with experience crafting creative strategies
- Ability to tailor messaging, keeping the audience in mind
- Strong conceptual skills to develop innovative and effective creative campaigns
- Managing/supervising Creative talent to build a high-performing team
- Industry-awarded work preferred to demonstrate creative excellence
Preferred Qualifications
While not essential, the following qualifications are preferred:
- Experience working in a fast-paced, dynamic environment with multiple stakeholders
- Knowledge of the latest marketing and advertising trends and technologies
- Experience with data-driven creative decision making
- Strong understanding of brand management and brand strategy
- Experience working with cross-functional teams, including account management, strategy, and production
Skills and Competencies
To succeed as a Creative Director at American Express, you will need:
- Outstanding creative judgment and the ability to guide the creative team in achieving the highest possible standards
- Excellent leadership and mentoring skills to motivate and develop the creative team
- Strong communication and presentation skills to effectively present creative concepts and ideas
- Ability to work collaboratively with multiple stakeholders, including clients, account management, strategy, and production
- Strong strategic thinking and problem-solving skills to develop effective creative campaigns
- Ability to work in a fast-paced, dynamic environment with multiple priorities and deadlines
Career Growth Opportunities and Learning Benefits
At American Express, we are committed to helping our colleagues grow and develop in their careers. As a Creative Director, you will have access to:
- Career development and training opportunities to enhance your skills and knowledge
- Mentorship and coaching from experienced leaders in the industry
- Opportunities to work on high-profile campaigns and projects that drive business results
- A culture of innovation and creativity, where you are encouraged to think outside the box and develop new ideas
- A collaborative and dynamic work environment with a team of talented and experienced professionals
Work Environment and Company Culture
At American Express, we pride ourselves on our unique and inclusive company culture. As a Creative Director, you will be part of a team that values:
- Diversity and inclusion, with a commitment to creating a workplace where everyone feels valued and respected
- Collaboration and teamwork, with a focus on working together to achieve common goals
- Innovation and creativity, with a culture that encourages experimentation and learning from failure
- Employee well-being, with a range of benefits and programs to support your physical, financial, and mental health
- Community involvement, with opportunities to give back to the community and make a positive impact
Compensation, Perks, and Benefits
We offer a competitive salary range of $130,000 to $205,000 annually, depending on experience, as well as a range of benefits and perks, including:
- Competitive base salary
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need
- 20 weeks paid parental leave for all parents, regardless of gender
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
Conclusion
If you are a talented and experienced Creative Director looking for a new challenge, we encourage you to apply for this exciting opportunity. As a Creative Director at American Express, you will have the chance to work on high-profile campaigns, develop innovative and effective creative strategies, and lead a team of talented and experienced professionals. You will be part of a unique and inclusive company culture that values diversity, collaboration, and innovation, and you will have access to a range of benefits and perks to support your well-being and career growth.
Don't miss out on this opportunity to join our team and take your career to the next level. Apply now to become a Creative Director at American Express and be part of a team that is leading the way in marketing and advertising.
Apply Now