Introduction to American Express and Our Mission
At American Express, we pride ourselves on being a global service company that delivers exceptional customer experiences. Our mission is to provide the world's best customer experience every day, and we achieve this through our diverse and talented team of professionals. As a company, we value integrity, trust, and respect, and we strive to create an environment where all our colleagues feel seen, heard, and valued. If you're passionate about delivering outstanding customer service and want to be part of a team that makes a real difference in people's lives, then we want to hear from you.
About the Role - Hybrid Commercial Customer Care Professional
We're currently seeking a highly skilled and motivated Hybrid Commercial Customer Care Professional to join our team. As a Hybrid Commercial Customer Care Professional, you will be responsible for providing exceptional customer service to our clients, responding to their inquiries, and resolving their issues in a timely and professional manner. This is a remote role, offering you the flexibility to work from anywhere, and we're looking for someone who is passionate about customer service, has excellent communication skills, and is able to work in a fast-paced environment.
Key Responsibilities
- Pioneering the servicing of our American Express Business Line of Credit and banking products to lead the way in evolving American Express' servicing strategy
- Providing exceptional customer care by responding to questions raised through phone and chat regarding Debit accounts in a quick-paced, dependent customer care environment
- Consistent usage of our customer servicing model to ensure that all customer interactions are handled in a professional and courteous manner
- Supporting Customer First philosophy by ensuring that all customer requests are addressed in a timely and effective manner
- Supporting customers with maintenance, transactions, and funds associated inquiries to ensure that their needs are met
- Responding to customer inquiries around rewards and redemption with the ability to address end-to-end issues
- Troubleshooting customer issues and determining the best course of action to resolve them
- Adhering to all regulatory and compliance guidelines associated with servicing practices to ensure that we maintain the highest standards of integrity and professionalism
Essential Qualifications
To be successful in this role, you will need to have the following essential qualifications:
- Customer service experience with a passion for building customer loyalty through excellent listening, consultative relationship building, resourcefulness, and strong written and verbal communication skills
- Proven success in a customer service environment (2+ years)
- Ability to work in a fast-paced metric-driven environment with skilled multitasking and navigation in web-based environments
- Ability to navigate multiple servicing platforms to ensure that all customer interactions are handled efficiently and effectively
- Proven ability to manage change and continuous learning to stay up-to-date with the latest developments in our industry
- Excellent written and verbal communication skills to ensure that all customer interactions are handled in a professional and courteous manner
Preferred Qualifications
While not essential, the following preferred qualifications will be highly regarded:
- Financial servicing experience to ensure that you have a deep understanding of our products and services
- Experience working in a 24/7 environment to ensure that you are able to work flexibly and adapt to changing circumstances
Hybrid Work at Home Requirements
To work from home, you will need to meet the following requirements:
- Current minimum speed requirements are 25 Mbps download x 5 Mbps upload speeds, ideally through broadband cable or fiber optic services (WiFi, Satellite, or SDL is not permitted)
- Work location free from noise and distractions to ensure that you can focus on your work and provide exceptional customer service
- Ability to use a webcam to ensure that you can participate in virtual meetings and training sessions
Benefits and Career Growth Opportunities
At American Express, we're committed to supporting our colleagues and their loved ones with benefits and programs that help their holistic well-being. We prioritize their physical, financial, and mental health through every stage of life. Our benefits include:
- Competitive base salaries to ensure that you are fairly rewarded for your work
- Bonus incentives to recognize and reward your achievements
- 6% Company Match on retirement savings plan to help you plan for your future
- Free financial education and financial well-being support to help you manage your finances effectively
- Comprehensive medical, dental, vision, life insurance, and disability benefits to ensure that you and your loved ones are protected
- Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex to ensure that you can balance your work and personal life
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy to support you during this important time
- Free admission to international webpage well-being facilities staffed with nurses and doctors (depending on location) to ensure that you have access to the support you need
- Free and exclusive counseling support via our Healthy Minds program to support your mental health and well-being
- Career development and training opportunities to help you grow and develop in your career
Our Company Culture
At American Express, we're proud of our company culture, which is built on a foundation of integrity, trust, and respect. We value diversity and inclusion, and we strive to create an environment where all our colleagues feel seen, heard, and valued. We're committed to making a positive impact on our communities, and we encourage our colleagues to get involved in volunteer work and community service. If you're looking for a company that shares your values and is committed to making a difference, then we want to hear from you.
Conclusion
If you're passionate about delivering exceptional customer service and want to be part of a team that makes a real difference in people's lives, then we want to hear from you. As a Hybrid Commercial Customer Care Professional, you will have the opportunity to work with a talented team of professionals, develop your skills and knowledge, and grow your career. Don't miss out on this exciting opportunity to join our team and start your journey with American Express today. Apply now and take the first step towards a rewarding and challenging career.
Ready to Apply?
If you're ready to take the next step and apply for this exciting opportunity, please click on the link below. We look forward to receiving your application and discussing this opportunity further with you.
Apply Now