At Ring, we are passionate about delivering exceptional customer experiences through innovative products and services. As a key member of our Customer Support Organization, you will play a vital role in shaping the learning and development strategy for our teams. We are seeking a highly skilled and customer-obsessed Learning Systems Manager to join our team, responsible for providing workload guidance, oversight, stakeholder communication, and analytics/reporting for the Learning Experience Design team.
As a Learning Systems Manager, you will be responsible for managing the Learning Management System (LMS) vendor relationship, overseeing the implementation and day-to-day operations of the LMS, and providing support to internal stakeholders and external users. You will also partner with Workforce Management to ensure reliable LMS registrations, logistics, admin permissions, marketplaces, and groups for all audiences. Your expertise in instructional technologies, vendor management, and human performance technology will enable you to enhance the performance of Ring associates and provide quantifiable data to drive business decisions.
As a Learning Systems Manager, you will evolve the learning systems strategy and execution for Ring operations learning, overseeing and working directly on learning systems that utilize your expertise in instructional technologies, vendor management, and human performance technology. You will assess technology requirements, ensure ongoing accessibility to learning systems at all sites, test learning solutions prior to launches, and develop reporting mechanisms, including dashboards for managers and supervisors. Your solutions will enable improved learner experience and provide quantifiable data, driving business decisions and growth.
Our team is dedicated to the learning and development of the Ring Customer Support organization, designing, creating, and developing learning solutions to enhance associate knowledge around our products and services. We offer learning programs that support new hire onboarding, product knowledge, troubleshooting, customer experience, coaching, leadership development, and specialty training. As a Learning Systems Manager, you will be an integral part of this team, contributing to the growth and success of our organization.
At Ring, we are committed to the growth and development of our employees, providing opportunities for professional growth, learning, and development. As a Learning Systems Manager, you will have access to a range of training programs, workshops, and conferences, enabling you to stay up-to-date with industry trends and developments. You will also have the opportunity to work with a talented team of professionals, sharing knowledge and expertise to drive business results.
Our company culture is built on a foundation of innovation, creativity, and collaboration. We empower our employees to deliver exceptional results, providing a supportive and inclusive work environment that fosters growth and development. As a remote worker, you will be part of a global team, working closely with colleagues from diverse backgrounds and perspectives. We are committed to diversity, equity, and inclusion, ensuring that all employees feel valued, respected, and supported.
We offer a competitive salary, with a range of benefits and perks that recognize and reward your contributions. Our compensation package includes a range of medical, financial, and other benefits, as well as opportunities for professional growth and development. We are a total compensation company, providing a comprehensive package that reflects your value to our organization.
If you are a motivated and customer-obsessed Learning Systems Manager, with a passion for learning and development, we encourage you to apply for this exciting role. As a key member of our Customer Support Organization, you will play a vital role in shaping the learning and development strategy for our teams, driving business results and growth. Don't miss out on this opportunity to join our talented team of professionals, working together to deliver exceptional customer experiences. Apply now and take the first step towards an exciting and rewarding career with Ring!
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