Heinen's Grocery Store is a family-owned grocery retailer known for its premium-quality products and outstanding customer service. The Floral Lead is responsible for leading the daily operations of the Floral Department, ensuring exceptional customer service and high-quality floral presentations while overseeing merchandising, inventory management, and team leadership.
Responsibilities
- Lead, train, and develop Floral Associates to achieve sales, margin, and customer service goals
- Ensure team adherence to floral best practices, standard operating procedures, and quality standards
- Model exceptional service and professionalism in all interactions with customers, team members, and vendors
- Support daily floral operations, including ordering, product rotation, quality control, shrink management, stocking, and merchandising
- Plan, prioritize, and delegate daily tasks to meet operational and business needs
- Communicate department priorities, updates, and expectations to team members, merchandisers, and corporate partners
- Create and manage associate schedules to ensure appropriate coverage and operational efficiency
- Maintain knowledge of floral products, trends, and merchandising techniques
- Execute department merchandising plans that meet visual and company standards
- Monitor performance metrics and share results to drive continuous improvement
- Utilize department communication tools to support team alignment and transparency
- Participate in required meetings, training sessions, and vendor engagements
- Ensure compliance with company safety, food safety, and sanitation standards
- Complete additional duties and special projects as assigned
Skills
- High school diploma or equivalent required
- Proficiency in Microsoft Office applications, including Outlook, Word, and Excel
- Demonstrated ability to lead teams and make sound decisions in a fast-paced retail environment
- Strong verbal and written communication skills
- Excellent organizational, time management, and planning abilities
- Proven ability to coach, train, and provide constructive feedback to support associate development and engagement
- Willingness and ability to perform all duties of a Floral Associate as needed to support department operations
- Ability to regularly lift and/or move up to 50 pounds
- Ability to work in cold environments with temperatures ranging from 0°F to 50°F
- Flexibility to work schedules necessary to meet business needs, including evenings, weekends, and additional hours during peak periods
- Willingness to work a non-traditional workweek, including both Saturday and Sunday
- Minimum of one year of experience in a floral or related retail environment preferred
- One to three years of supervisory or leadership experience preferred
Benefits
- Competitive compensation
- Professional development and leadership training programs
- Paid time off
- Flexible scheduling designed to promote a healthy work-life balance
Company Overview
Founded in 1929, Heinen’s is a premier grocery store chain noted for its quality products and outstanding customer service. It was founded in 1929, and is headquartered in Warrensville Heights, OH, US, with a workforce of 1001-5000 employees. Its website is http://www.heinens.com.
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