Deutsche Bank is seeking an electronic trading client service specialist to support the FX Digital Distribution franchise and Autobahn platform globally. The role involves managing client requirements, providing support for platform delivery, and resolving trading and connectivity issues for a diverse range of clients.
Responsibilities
- Client service: developing and managing relationships with external clients and vendors, supporting and solving for their FX service and execution needs. Partner with our global teams, sharing knowledge, building relationships, and putting client experience at the forefront
- Client support: First line pre & post trade investigation & issue resolution; Trade request, Pricing, Order management queries
- Outage management: Working with IT to restore connectivity, or provide alternate means of client execution, protecting the client
- Risk management: Effectively manage any incidental trade, client, credit, market and operational risk from clients eFX trading activity, including monitoring and managing trading flow for FIX DMA, algorithmic trading, proprietary trading applications and third-party trading offerings
- Product management: Partner with Sales, Trading and Technology to support successful development and implementation of new products/platform to service clients, delivering on local and global initiatives, individually as well as part of the global team, helping to facilitate growth of the e-business by championing innovative high value add activities
- Stakeholder management: Focus on client service, managing relationships FX Sales and Trading, as well as collaborating with our partners in Technology
Skills
- Strong work ethic with client centric and reliable team player mindset
- Ability to multi-task and keep clear, accurate status reports
- Keen learner with flexibility to adapt and grow within the role
- Relevant product experience in FX is advantageous but not strictly essential
- Favorable technical skills, (MS Excel or similar)
- Accurate, thorough and highly responsible with a good attention to detail
- Excellent prioritization and time management skills
- Effective communication skills
- Demonstrate accountability and seeks aide from management when appropriate
- Display insight and ability in identifying issues and contributes towards resolution
Benefits
- Flexibility, generous vacation, personal and volunteer days
- Competitive compensation packages including health and wellbeing benefits, retirement savings plans, parental leave, and family building benefits
- Educational resources, matching gift and volunteer programs
Company Overview
Deutsche Bank is an investment bank that offers financial products and services to corporate and institutional clients. It was founded in 1870, and is headquartered in Frankfurt, Hessen, DEU, with a workforce of 10001+ employees. Its website is https://www.db.com.
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