Mitsubishi UFJ Financial Group (MUFG) is one of the world’s leading financial groups, committed to making a difference for every client and community. They are seeking a proactive NOC Analyst to monitor and troubleshoot network and infrastructure alerts, ensuring optimal performance for critical financial systems.
Responsibilities
- Monitor and respond to network and infrastructure alerts using tools such as SolarWinds, ensuring optimal performance and reliability for critical financial systems
- Provide Tier 1 and Tier 2 support for Windows servers and related technologies
- Automate NOC functions using scripting (PowerShell, Python) and tools like Power Automate to improve efficiency
- Host and manage incident resolution calls on a 24/7 basis
- Maintain and update weekly and monthly NOC reports
- Support Active Directory services for secure and efficient user access
- Respond to alerts, incidents, and service requests promptly to minimize downtime
- Collaborate with cross-functional teams to escalate and resolve complex issues impacting financial systems
- Perform routine checks on network equipment and configurations
- Create and maintain accurate documentation (Runbooks, Procedures) for incidents and preventive measures
- Follow established incident response and escalation procedures aligned with financial industry standards
- Use tools such as Microsoft Office, Teams, ServiceNow, xMatters, SecureCRT, WebEx, and others for communication and collaboration
- Contribute to continuous improvement of NOC processes and procedures
- Stay current with industry trends and emerging technologies to enhance monitoring and automation capabilities
Skills
- Bachelor's degree in a related field or equivalent experience
- 1–2 years of experience in a NOC or similar role supporting network and Windows server environments
- Strong understanding of networking protocols, hardware, and Windows server administration
- Experience with Active Directory and secure user access management
- Familiarity with tools such as SolarWinds, ServiceNow, xMatters, Microsoft Office, Teams, SecureCRT, WebEx
- Scripting experience (PowerShell, Python) and automation mindset
- Excellent problem-solving and analytical skills, with attention to detail
- Ability to work in a fast-paced, 24/7 operational environment
- Strong communication skills for both technical and non-technical audiences
- Relevant certifications (e.g., Cisco CCNA, CompTIA Network+, Microsoft) are a plus
- Experience with Power Automate and leveraging Copilot for productivity
- Familiarity with financial industry compliance and security standards
- Demonstrated ability to innovate and improve processes using technology
Benefits
- Comprehensive health and wellness benefits
- Retirement plans
- Educational assistance and training programs
- Income replacement for qualified employees with disabilities
- Paid maternity and parental bonding leave
- Paid vacation
- Sick days
- Holidays
Company Overview
MUFG (Mitsubishi UFJ Financial Group) is one of the world's leading financial groups. It was founded in 2001, and is headquartered in Chiyoda-ku, Tokyo, JP, with a workforce of 10001+ employees. Its website is http://www.mufg.jp/english/ourbrand/index.html.
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