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Why Join Huron Consulting Group?
At Huron Consulting Group, we are not just another professional services firm – we are a catalyst for transformation in the most complex and fast‑evolving sectors of the global economy. Our Healthcare practice partners with hospitals, health systems, medical clinics, and emerging care delivery networks to rewrite the rules of patient care, cost management, and operational excellence. By blending deep industry expertise with cutting‑edge analytics, digital enablement, and a relentless focus on client outcomes, Huron helps organizations move from reactive problem solving to proactive, sustainable growth.
Our culture is built on collaboration, curiosity, and courageous leadership. Whether you are a seasoned consultant or just starting your career, you will work alongside people who challenge the status quo, celebrate diverse perspectives, and invest in each other's success. As a Remote Global Client Satisfaction (NPS) Associate, you will be at the heart of the feedback loop that informs how we deliver value, ensuring that every client interaction is measured, understood, and continuously improved.
Position Overview
The Remote Global Client Satisfaction (NPS) Associate is the guardian of Huron’s Net Promoter Score (NPS) program – the premier metric that quantifies client loyalty and satisfaction across our worldwide engagements. In this role, you will manage the end‑to‑end lifecycle of NPS surveys, partner with project leaders to schedule and target the right respondents, and transform raw data into actionable insights that shape strategic decisions at the executive level.
This is a fully remote opportunity, allowing you to work from any location while collaborating with a global team of consultants, analysts, and senior leaders. If you thrive in a data‑driven environment, have a passion for customer experience, and enjoy building efficient processes within Salesforce and other enterprise tools, this role offers a platform to make a measurable impact on Huron’s reputation and growth.
Key Responsibilities
- Survey Administration & Coordination: Partner with project leadership to identify appropriate NPS survey recipients, verify contact details, and schedule timely deployments through Salesforce automation and manual processes where needed.
- Data Management: Ensure every survey response is accurately recorded, linked to the corresponding opportunity or project, and stored in compliance with internal governance standards.
- Compliance Monitoring: Track adherence to survey timelines across all active projects, flag overdue deployments, and generate regular compliance dashboards for senior management.
- Reporting & Insight Generation: Build, maintain, and continuously improve NPS reporting packs that surface trends, highlight areas of excellence, and pinpoint opportunities for service enhancement.
- Process Optimization: Design and implement enhancements within Salesforce to automate request routing, reduce manual effort, and improve real‑time visibility of NPS data.
- Ad Hoc Analysis: Conduct deep‑dive analyses on demand, such as segment‑level sentiment breakdowns, cross‑industry comparisons, and correlation studies between NPS scores and project outcomes.
- Documentation & Knowledge Sharing: Create and maintain standard operating procedures, job aids, and best‑practice guides that ensure consistency of NPS processes across the enterprise.
- Cross‑Functional Collaboration: Work closely with Delivery Excellence, Talent Development, and Marketing teams to embed NPS insights into training programs, service offerings, and client communication strategies.
- Stakeholder Communication: Prepare concise executive summaries, visual dashboards, and presentations that translate complex data into clear, actionable recommendations for senior leaders.
Essential Qualifications
- Professional Experience: Minimum four (4) years of experience in consulting, operations, or a professional services environment, with a proven track record of managing client‑facing metrics or survey programs.
- Educational Background: Bachelor’s degree (or equivalent) in Business Administration, Operations Management, Data Analytics, or a related analytical discipline. Advanced degrees or relevant certifications are a plus.
- Technical Proficiency: Advanced skills in Microsoft Excel (pivot tables, VLOOKUPs, Power Query, and data visualization). Experience with Salesforce administration, Power BI, and Workday is highly desirable.
- Communication Skills: Excellent written and verbal English proficiency, with the ability to craft clear, compelling reports and deliver presentations to senior stakeholders.
- Organizational Agility: Demonstrated ability to manage multiple competing priorities, meet strict deadlines, and exercise independent judgment in a fast‑paced, remote setting.
- Analytical Mindset: Strong problem‑solving capabilities, comfortable with data synthesis, trend identification, and translating findings into strategic recommendations.
- Client Service Orientation: Proven interpersonal skills, a proactive approach to stakeholder engagement, and a genuine commitment to delivering exceptional client experiences.
Preferred Qualifications & Additional Assets
- Hands‑on experience designing and executing NPS or other Voice‑of‑Customer (VoC) programs in a B2B context.
- Certification in Salesforce Administration (e.g., Salesforce Certified Administrator).
- Knowledge of data‑privacy regulations (GDPR, CCPA) as they pertain to client feedback collection.
- Familiarity with healthcare industry terminology, operational challenges, and regulatory frameworks.
- Experience working in fully distributed teams across multiple time zones.
- Proficiency with additional Microsoft 365 tools such as Teams, OneNote, and PowerPoint for collaborative reporting and virtual workshops.
- Exposure to Lean, Six Sigma, or other process‑improvement methodologies.
Core Skills & Competencies for Success
- Data Literacy: Ability to manipulate large data sets, conduct statistical analysis, and communicate insights in a business‑focused manner.
- Process Engineering: Skilled at mapping end‑to‑end workflows, identifying bottlenecks, and implementing automation solutions within CRM platforms.
- Stakeholder Management: Comfortable building trust with senior leaders, project managers, and client contacts, ensuring alignment and timely delivery of survey initiatives.
- Attention to Detail: Meticulous in data validation, documentation, and adherence to compliance standards.
- Self‑Leadership: Highly motivated to drive results independently, while also thriving in collaborative virtual environments.
- Change Advocacy: Proactive in recommending improvements, championing best practices, and fostering a culture of continuous feedback.
Career Growth & Development Opportunities
Huron invests heavily in the professional trajectory of every associate. As a Remote Global Client Satisfaction (NPS) Associate, you will have a clear pathway to broaden your impact and ascend within the organization:
- Specialist Tracks: Deepen expertise in Customer Experience Analytics, becoming a recognized authority on NPS strategy across healthcare and other industry verticals.
- Leadership Pathways: Transition into roles such as NPS Program Manager, Delivery Excellence Lead, or Senior Consultant where you guide large‑scale client feedback initiatives.
- Cross‑Functional Rotations: Gain exposure to related functions—Strategy, Digital Enablement, and Talent Development—through short‑term projects and internal secondments.
- Learning Resources: Access to Huron University, on‑demand e‑learning modules, certifications (Salesforce, Power BI, Lean Six Sigma) and mentorship programs tailored to accelerate growth.
- Global Network: Participate in virtual Communities of Practice, connecting with peers worldwide to share insights, tools, and success stories.
Work Environment & Company Culture
Our remote workforce is united by a shared purpose and a set of core values that shape how we work together:
- Collaboration at a Distance: Utilising advanced collaboration platforms (Microsoft Teams, Zoom, Slack) to foster real‑time teamwork, knowledge sharing, and virtual camaraderie.
- Inclusive Culture: A commitment to diversity, equity, and inclusion where every voice is heard, and unique perspectives drive innovation.
- Well‑Being Focus: Company‑wide wellness initiatives—including free annual health screenings, mental health resources, virtual fitness classes, and flexible scheduling—support a balanced life.
- Continuous Learning: Regular “Lunch‑and‑Learn” sessions, webinars, and virtual hackathons keep you at the forefront of industry trends and emerging technologies.
- Recognition & Celebration: Peer‑to‑peer recognition programs, quarterly awards, and celebration of milestones reinforce a positive, high‑energy environment.
Compensation, Perks & Benefits (General Overview)
While specific figures will be shared during the interview process, candidates can expect a competitive total rewards package that includes:
- Base Salary: Aligned with market benchmarks for remote, professional‑services roles in the healthcare consulting sector.
- Performance Incentives: Annual bonus structures tied to individual, team, and company performance metrics.
- Retirement Savings: 401(k) plan with generous employer matching contributions.
- Equity Participation: Employee Stock Purchase Plan (ESPP) allowing you to become a stakeholder in Huron’s long‑term success.
- Health & Wellness: Comprehensive medical, dental, and vision coverage for employees and dependents; flexible spending accounts (FSAs) and health savings accounts (HSAs).
- Paid Time Off: Generous PTO policy, paid parental leave, adoption assistance, and paid holidays to support work‑life integration.
- Professional Development: Tuition reimbursement, certification funding, and access to industry conferences.
- Remote Work Support: Stipends for home office setup, high‑speed internet, and ergonomic equipment to ensure a productive workspace.
How to Apply & Next Steps
If you are energized by the prospect of shaping client satisfaction metrics that directly influence strategic outcomes, we would love to hear from you. Click the button below to submit your resume, a concise cover letter highlighting your relevant experience, and any supporting documentation (certifications, project samples, etc.). Our recruiting team will review your application promptly and reach out to schedule a virtual interview.
Join us in redefining how healthcare organizations listen to, learn from, and delight their clients. Your analytical acumen, process‑driven mindset, and passion for excellence can help Huron deliver measurable value—today and for years to come.
Apply Now – Build the Future of Client Experience
We Want to Hear From You!
Don’t miss this chance to be part of a transformative team that puts client satisfaction at the forefront of strategic decision‑making. Apply today, and let’s create lasting impact together.
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