Join the Walgreens Team as a Remote IT Support Specialist and Launch Your Career in Technology
Are you passionate about problem-solving and have a knack for technical support? Do you want to be part of a dynamic team that is shaping the future of healthcare and retail? Look no further! Workwarp is seeking a highly motivated and skilled Junior IT Support Specialist to join the Walgreens team on a remote basis. As a key member of the IT support team, you will play a crucial role in ensuring the smooth operation of IT systems, resolving technical issues, and contributing to a collaborative work environment.
About Walgreens and WBA
Walgreens is a leading retail pharmacy and healthcare company with a long history of caring for communities. As part of Walgreens Boots Alliance, Inc. (Nasdaq: WBA), the company is committed to making a positive impact on people's lives through better health and wellness. With nearly 9,000 brick-and-mortar stores across the United States, Puerto Rico, and the U.S. Virgin Islands, Walgreens is a trusted local health destination serving almost 10 million customers every day. The company's omnichannel approach, combining physical and digital platforms, enables it to deliver high-quality products and services to customers nationwide.
Job Rundown: What You'll Do as a Remote IT Support Specialist
In this exciting role, you will be responsible for providing technical support and maintenance for a range of IT systems, including desktops, laptops, printers, PC hardware, networks, LAN, and RF devices. Your primary focus will be on resolving technical issues, troubleshooting problems, and ensuring the smooth operation of IT systems. Some of your key responsibilities will include:
- Leading the installation, updates, troubleshooting, and repair of hardware and software on or connected with desktop PCs, printers, PC hardware systems, PC networks, LAN, and RF devices.
- Using ticketing software to track and monitor the resolution of issues and open tickets.
- Supporting area processes and interface requirements.
- Resetting hardware or applying solutions to quickly resolve issues.
- Resolving complex issues and escalating problems to higher-level support staff.
- Identifying and documenting fault patterns over time and involving other engineering or technical resources in the IT function or the vendor community to develop long-term fixes.
- Managing and scheduling work within the area of responsibility and performing reviews and reporting on task completion or non-completion.
- Collaborating with clients and advising on technical issues.
- Addressing complex inquiries regarding PC/printer software/hardware issues and making IT recommendations.
- Identifying and determining potential causes of hazardous causes and preparing accurate documentation and communication to facilitate the disposal of issues and create efficient fixes.
- Troubleshooting second and third-level support for any issues experienced by production hardware.
- Accommodating cross-functionally to resolve issues.
- Organizing and maintaining inventory supplies.
- Lifting and transporting PCs, monitors, terminals, and printers for installation and repair.
Essential Qualifications: What We're Looking For
To be successful in this role, you will need to have:
- A High School diploma or GED and at least 2 years of experience in an IT client-facing and/or technical support role.
- Experience with hardware components, including printers, terminals, computers, RF communication equipment, etc.
- Experience with various virtual products, such as Microsoft Windows operating system, MSOffice Suite - Word, Excel, PowerPoint, Web Browser.
- Experience following processes, suggesting upgrades, translating technical terms to non-technical clients, handling technical issues, and working in a team environment.
- Knowledge of network infrastructure and server hardware/software, such as Windows Server, Unix/AIX, iSeries/AS400, vSphere/VMWare.
- Ability to travel up to 10% of the time for business purposes (in-state and out-of-state).
- Flexible availability to work weekends, holidays, and/or off-hours shifts as required.
Preferred Qualifications: Nice to Have
While not essential, the following qualifications are highly desirable:
- A Bachelor's degree.
- Authentication in Organization Plus, Microsoft, Cisco, or CompTIA.
- Experience in a distribution center or manufacturing environment.
- Knowledge of coding and/or programming (such as Visual Basic, HTML, PHP, ASP).
- Experience building and maintaining databases (such as Web, Access, and SQL).
- Experience designing service requests with a suitable IT team.
- Experience working independently and as part of a cross-functional technical team.
What We Offer: Career Growth, Learning Benefits, and a Collaborative Work Environment
As a Remote IT Support Specialist with Walgreens, you will have the opportunity to:
- Develop your technical skills and knowledge in a dynamic and supportive environment.
- Work with a talented team of professionals who are passionate about delivering exceptional customer service.
- Enjoy a competitive salary and benefits package.
- Take advantage of opportunities for career growth and advancement within the company.
- Work in a flexible and remote environment that allows you to balance your work and personal life.
Compensation, Perks, and Benefits
We offer a competitive compensation package, including a salary of $25 per hour. Our benefits package includes a range of perks and benefits that are designed to support your overall well-being and job satisfaction.
Your Future Starts Here: Apply Now!
Don't miss out on this exciting opportunity to launch your career in IT with Walgreens. If you're passionate about technical support, problem-solving, and delivering exceptional customer service, we want to hear from you. Apply now to join our team as a Remote IT Support Specialist and start your journey to a rewarding and challenging career in technology.
Apply Now