UnitedHealthcare is focused on simplifying the health care experience and improving community health. They are seeking candidates for their Sales Development Program, where participants will handle inbound calls, consult customers on insurance needs, and assist with enrollment applications while receiving training and support to obtain necessary licenses.
Responsibilities
- Mainly handling inbound calling, NO knocking on doors
- Answer incoming phone calls from prospective members and identify the type of assistance and information the customer needs with the goal to convert the caller to a qualified lead and ultimately sale
- Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems
- Using knowledge of the product portfolio to accurately assess the distinct needs of different prospects, explain the differences between various products, and assist the prospect member in selecting a product that best meets their unique needs
- May make outbound calls to members to follow up on questions or to current members to review current or new products and services
- Assist the prospect in completion of the enrollment application over the phone with complete, accurate and required information, consistent with product requirements and enrollment guidelines
- Meet the goals established for the position in the areas of performance, attendance, and consumer experience
- Meet and maintain requirements for agent licensure, appointments, and annual product certification
Skills
- Currently in final year of obtaining a Bachelor's degree (or obtained degree no longer than 24 months prior to position start date, from an accredited college/university). Bachelor's Degree must be obtained prior to start of employment
- Must be eligible to work in the U.S. without company sponsorship, now or in the future, for employment-based work authorization (F-1 students with practical training and candidates requiring H-1Bs, TNs, etc. will not be considered)
- Work or volunteer experience in sales, customer service, health care, or health insurance
- Experience with Microsoft Office products (Word, Excel, PowerPoint, Outlook)
Benefits
- 18 days accrued Paid Time Off during first year of employment plus 8 Paid Holidays
- Medical Plan options along with participation in a Health Spending Account or a Health Saving account
- Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
- 401(k) Savings Plan, Employee Stock Purchase Plan
- Education Reimbursement
- Employee Discounts
- Employee Assistance Program
- Employee Referral Bonus Program
- Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
Company Overview
UnitedHealthcare helps people live healthier lives by simplifying the health care experience. It was founded in 1977, and is headquartered in Minnetonka, Minnesota, USA, with a workforce of 10001+ employees. Its website is http://www.uhc.com.
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