Senior Enterprise Account Executive - Healthcare Technology Solutions and Sales Leadership

Introduction to ServiceNow and Our Mission

Imagine being part of a global market leader that is revolutionizing the way organizations work through innovative AI-enhanced technology. ServiceNow, founded in 2004 by visionary engineer Fred Luddy, has grown to serve over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform connects people, systems, and processes, empowering businesses to find smarter, faster, and better ways to operate. As we continue our journey to make the world work better for everyone, we invite you to join us as a Senior Enterprise Account Executive - Healthcare, playing a pivotal role in driving sales revenue and fostering strong relationships with our clients.

Job Overview

In this hybrid role, you will balance your time between our remote office and home, enjoying the flexibility that comes with working in a dynamic and forward-thinking environment. As a Senior Enterprise Account Executive - Healthcare, your primary objective will be to produce new business sales revenue from a SaaS license model. This will be achieved through meticulous account planning, territory planning, researching prospect customers, employing business development strategies, and completing field-based sales activities within a defined set of prospects, territory, or vertical.

Key Responsibilities

• Develop and nurture relationships with multiple C-suite personas (e.g., CFO, CIO, COO, CDO) across all product sales, ensuring a deep understanding of their needs and challenges.
• Oversee client relationship mapping to the account team, orchestrating an account strategy while leading across a broad virtual team, including Solutions Consultants, Solutions Specialists, Success resources, Partners, and Marketing.
• Act as a trusted advisor to your customers by understanding their business and advising on how ServiceNow can help enhance their IT roadmap, providing tailored solutions that meet their specific needs.
• Identify the right specialist/support resources to bring into a deal at the right time, ensuring that our clients receive comprehensive support and expertise.

Qualifications and Skills

To excel in this role, you should possess:

• 10+ years of sales experience within software or solutions sales organizations, with a proven track record of establishing trusted relationships with current and prospective clients and other teams.
• Experience in producing new business, negotiating deals, and maintaining healthy C-Level relationships, demonstrating your ability to understand the "bigger picture" and our plans around IT.
• A strong customer success focus in a "win as a team" environment, with the willingness to travel up to 50% as required.
• The ability to promote a customer-centric approach, understanding their challenges and providing innovative solutions that drive value and growth.

Essential Competencies

• Strategic Thinking: The ability to develop and execute strategic plans that drive business growth and customer satisfaction.
• Leadership: Proven leadership skills, with the ability to lead virtual teams and collaborate with cross-functional teams.
• Communication: Excellent communication and interpersonal skills, with the ability to articulate complex ideas and solutions to both technical and non-technical audiences.
• Adaptability: The ability to adapt to changing environments, priorities, and deadlines, remaining flexible and composed under pressure.

Career Growth and Learning Benefits

At ServiceNow, we are committed to the growth and development of our employees. As a Senior Enterprise Account Executive - Healthcare, you will have access to:

• Comprehensive training programs designed to enhance your sales and leadership skills.
• Ongoing mentorship and coaching from experienced professionals in the field.
• Opportunities for career advancement and professional growth within a dynamic and expanding organization.
• A culture that values innovation, creativity, and collaboration, encouraging you to think outside the box and push the boundaries of what is possible.

Work Environment and Company Culture

We approach our distributed world of work with flexibility and trust, offering a range of work personas (flexible, remote, or required in office) that cater to different needs and preferences. Our company culture is built on the principles of inclusivity, diversity, and respect, welcoming candidates from diverse backgrounds and non-traditional paths. We believe that unique experiences enrich our team and that the willingness to dream big makes you an exceptional candidate.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including a base pay of $122,950 - $202,850, plus equity (when applicable), variable/incentive compensation, and benefits. Our sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Additionally, we provide a range of benefits, including health plans, flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan, and family leave programs.

Conclusion

If you are a motivated and results-driven sales professional looking to join a dynamic and innovative organization, we encourage you to apply for the Senior Enterprise Account Executive - Healthcare role. With your skills, experience, and passion for sales and customer success, you can make a significant impact at ServiceNow and contribute to our mission to make the world work better for everyone. Don't hesitate to submit your application today and take the first step towards an exciting and rewarding career with us.

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