Transforming the Future of Work with ServiceNow
At ServiceNow, we're not just a company - we're a movement. We're a team of innovators, thinkers, and doers who are passionate about making a difference in the world. Our technology has the power to transform the way businesses operate, and we're committed to creating a workplace that is inclusive, diverse, and empowering for all our employees.
With a presence in over 7,700 customers and serving approximately 85% of the Fortune 500®, we're proud to be one of FORTUNE's 100 Best Companies to Work For® and World's Most Admired Companies™. Our culture is built on a foundation of innovation, collaboration, and a relentless pursuit of excellence.
About the Role
We're seeking an experienced Senior Federal Cloud Networking Engineer to join our team on a 3rd shift (nights) schedule. As a Federal Cloud Networking Engineer, you'll play a critical role in delivering 24x7 support for our Government Cloud infrastructure. This is a unique opportunity to work on a challenging and rewarding project, with a flexible schedule that includes a 4-day work week.
Key Responsibilities
- Design and deploy networks based on business and technical requirements, ensuring seamless integration with our cloud infrastructure.
- Partner with project and program managers to meet overall timelines and resolve issues promptly, leveraging your technical expertise to drive results.
- Operate and troubleshoot networks to identify and resolve issues quickly, minimizing downtime and ensuring high availability.
- Take a lead role in the engagement and mitigation of outage-causing events or issues, working closely with cross-functional teams to resolve complex problems.
- Validate problem descriptions and perform detailed problem diagnosis, tracking and updating problems in our trouble-ticketing system.
- Perform non-critical investigations into functionality that is not working as desired, identifying opportunities for improvement and implementing changes.
- Engage deeply in the sustainment function to proactively analyze network parameters such as capacity and availability, ensuring issues are fixed before they cause an outage.
- Review, consult, and prepare for planned change introduction to production environment, ensuring smooth transitions and minimal disruption.
- Partner with teams to plan and execute software code upgrades and device maintenance, staying up-to-date with the latest technologies and best practices.
- Collaborate with the Site Reliability Engineering (SRE) team to provide mentorship and input on operational process improvements, driving innovation and excellence.
- Provide feedback to infrastructure architects on design issues or improvements and input into the design process for new initiatives, shaping the future of our cloud infrastructure.
Sample First 6-Month Deliverables
- Quickly integrate into the environment and gain a solid understanding of network architecture, organization, and process/procedures.
- Deploy capacity into a datacenter based on demand, ensuring scalability and flexibility.
- Participate in incident bridges and serve as the networking engineering resource to troubleshoot and mitigate outages, demonstrating technical expertise and problem-solving skills.
- Take ownership of a minimum of two datacenters, performing all sustainment engineering functions and driving results.
- Partner with the SRE team to identify and solve one network process issue, showcasing collaboration and innovation.
Qualifications and Requirements
To be successful in this role, you'll need a strong foundation in networking, including routing, switching, security, and load balancing. You'll also need:
- 2+ years of experience with cloud computing technologies (e.g., Azure, AWS, Google Cloud Platform, etc.) across Windows and/or Linux.
- Azure Core Platform: Compute, Storage, Networking experience.
- Azure Web Apps: developing, deploying, debugging, and supporting web applications using .NET, Java, PHP, Python, Node.js, etc. on Windows or Linux.
- Continuous Integration/Continuous Deployment (CI/CD): using DevOps, Bit Bucket, GitHub.
- Experience in one or more automation languages (PowerShell, shell scripts, Perl, Python, Ansible, Terraform) desired.
- A minimum of 5 years of experience in working on Internet and data center networks.
- A solid understanding of and experience with most of the following network technologies: BGP, OSPF, IS-IS, HSRP/VRRP, IPSEC, SNMP.
- Deep, hands-on experience with TCP/IP protocols, including capturing and analyzing traffic with Wireshark and/or other tools.
- Familiarity with Cisco IOS and JunOS operating systems required.
- F5 and Cisco ASA knowledge and experience strongly desired.
- Experience with network monitoring applications such as EMC Watch4Net, Cacti, Splunk is a plus.
- Ability to partner with peers who are globally distributed is a key part of this role.
- Passion for customer experiences and focus on delivering high-quality support.
- Strong communication skills and empathy for customers.
- Ability to learn new technology in a fast-paced environment.
- Ability to deal with ambiguity.
What We Offer
At ServiceNow, we offer a comprehensive benefits package that includes:
- A competitive salary, with a base pay range of $109,400 - $185,900, depending on location and qualifications.
- Equity (when applicable) and variable/incentive compensation.
- Health plans, including flexible spending accounts.
- A 401(k) Plan with company match.
- ESPP and matching donations.
- A flexible time away plan and family leave programs (subject to eligibility requirements).
Our Culture and Work Environment
At ServiceNow, we lead with flexibility and trust in our distributed world of work. We offer a range of work personas, including flexible, remote, and required-in-office options. Our culture is built on a foundation of innovation, collaboration, and a relentless pursuit of excellence.
Why Join Us?
If you're a motivated and experienced Senior Federal Cloud Networking Engineer looking for a challenging and rewarding role, we want to hear from you. Join our team and be part of a company that's making a difference in the world. Apply today and let's build the future together!
Equal Employment Opportunity
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law.
How to Apply
If this role sounds like a perfect fit, don't hesitate. Apply today and let's build the future together.
Apply Now