Unlock Your Potential as a Senior Genesys Cloud CX Developer
Are you a seasoned Genesys expert looking for a new challenge? Do you have a passion for creating seamless, AI-powered conversational experiences? Workwarp is seeking an experienced Senior Genesys Cloud CX Developer to join our dynamic team as a 100% remote opportunity. As a Senior Genesys Developer, you will play a crucial role in designing, implementing, and maintaining Genesys solutions that enhance our customer experience.
About Workwarp and the Role
Workwarp is a company that values innovation and customer satisfaction. We're committed to delivering exceptional customer experiences through cutting-edge technology solutions. As a Senior Genesys Cloud CX Developer, you will be an integral part of our team, working closely with cross-functional teams to understand business requirements and translate them into Genesys solutions.
Key Responsibilities
- Collaborate with cross-functional teams to understand business requirements and translate them into Genesys solutions that meet customer needs.
- Design and implement Genesys contact center applications, including routing strategies, IVR, and chatbots, to enhance customer experience.
- Develop and maintain integrations with third-party systems, ensuring smooth data flow and optimal customer interactions.
- Leverage Google Dialogflow CX to create intelligent virtual assistants and chatbots that provide personalized customer experiences.
- Customize and configure Genesys Cloud CX platform to align with business needs and stay up-to-date with industry trends and best practices.
- Troubleshoot and resolve technical issues related to Genesys applications and integrations, ensuring minimal downtime and optimal performance.
- Stay current with industry trends, best practices, standards, and emerging technologies in contact center solutions to continuously improve our Genesys solutions.
- Client-facing role; ability to recommend suggestions along with Level of Effort for suggestions and provide regular progress updates to Sr. PM and Customer.
- Technical documentation skills (e.g., unit test plans/results, low-level design as needed) to ensure accurate and comprehensive documentation.
Essential Qualifications
To be successful in this role, you should have:
- A Bachelor's degree in Computer Science, Information Technology, or a related field, providing a solid foundation in computer systems and software development.
- A minimum of 10 years of hands-on experience with Genesys solutions, including Genesys Cloud CX, demonstrating your expertise in Genesys technology.
- Proficiency in Google Dialogflow CX, showcasing your ability to create intelligent virtual assistants and chatbots.
- A strong understanding of natural language understanding (NLU) and conversational AI, enabling you to design and implement effective conversational experiences.
- Experience with cloud-based contact center solutions and voice/chat channels, highlighting your ability to work with modern contact center technology.
- Familiarity with OAuth authentication, service accounts, and API administration, demonstrating your knowledge of security and API management.
- Excellent problem-solving skills and ability to work independently, showcasing your capacity to tackle complex technical challenges.
- Effective communication and collaboration skills, highlighting your ability to work with cross-functional teams and stakeholders.
Preferred Skills
To take your application to the next level, consider having:
- Genesys certifications (e.g., Genesys Architect Cert & Genesys Developer Cert at a minimum), demonstrating your expertise and commitment to Genesys technology.
- Experience using JSON and SQL Programming, showcasing your ability to work with data formats and databases.
- Knowledge of machine learning and speech recognition technologies, highlighting your understanding of emerging technologies in the contact center space.
- Previous experience in the city, state, or federal government space, providing valuable context and understanding of government-specific requirements.
- Familiarity with Genesys Architect for creating call, digital, and message flows, demonstrating your ability to design and implement complex contact center solutions.
- Integration experience with Zendesk and Salesforce, showcasing your ability to integrate Genesys solutions with popular CRM and customer support platforms.
- Familiarity with an Agile approach (including Azure Dev Ops; Jira), highlighting your ability to work in a fast-paced, iterative development environment.
Understanding the OSI Model
A basic understanding of the OSI model is required for this role. The Open Systems Interconnection (OSI) model is a conceptual framework that divides network communications functions into seven layers. As a Senior Genesys Cloud CX Developer, you should have a solid grasp of how data is transmitted over a network and how various hardware and software technologies work together to enable seamless communication.
Career Growth Opportunities and Learning Benefits
At Workwarp, we're committed to helping you grow professionally and develop new skills. As a Senior Genesys Cloud CX Developer, you'll have opportunities to:
- Work on complex, challenging projects that push the boundaries of Genesys technology.
- Collaborate with cross-functional teams to develop innovative solutions that enhance customer experience.
- Stay up-to-date with industry trends and best practices, ensuring you remain current and competitive in the market.
- Develop your skills in emerging technologies, such as conversational AI and machine learning.
Work Environment and Company Culture
As a 100% remote opportunity, you'll have the flexibility to work from anywhere. We're a company that values work-life balance and supports your well-being. Our culture is built on:
- Innovation and creativity, encouraging you to think outside the box and develop new solutions.
- Collaboration and teamwork, fostering a sense of community and cooperation.
- Continuous learning and growth, providing opportunities for professional development and skill-building.
Compensation, Perks, and Benefits
We offer a competitive salary and a comprehensive benefits package, including:
- A competitive salary that reflects your experience and skills.
- A comprehensive benefits package that supports your well-being and financial security.
- Opportunities for professional growth and development, helping you advance in your career.
Don't Hesitate, Apply!
Don't worry if you don't meet every single requirement. We value a great attitude and a willingness to learn above all. If you're passionate about Genesys technology and customer experience, we encourage you to submit your application today!
Join our dynamic team and take your career to the next level as a Senior Genesys Cloud CX Developer. Apply now and discover a world of opportunities with Workwarp!
Apply Now