At arenaflex, we're committed to empowering our customers, communities, and colleagues to progress in incredible ways. As a Senior Manager, Customer Growth Data and Analytics, you'll play a pivotal role in shaping our customer growth strategy, leveraging data insights to drive better outcomes from our customer marketing investments. Join our diverse and global community of colleagues who share an unwavering commitment to excellence and a passion for delivering exceptional customer experiences.
**About arenaflex**
arenaflex is a global leader in the financial services industry, renowned for its innovative products, services, and experiences that cater to the evolving needs of our customers. Our U.S. Consumer Services Team is responsible for a suite of consumer products, services, and experiences in the U.S., including premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel & Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, U.S. Consumer Banking, and best-in-class marketing programs across customer, prospect, and partner channels. Our US Consumer Marketing (USCM) organization leads prospect acquisition and customer marketing for US Consumer Services, one of the largest growth engines within arenaflex.
**The Investment Services Team**
The Investment Services team within USCM is responsible for several key functions, including leadership of forecasting processes, delivery of performance reporting and insights, and operational management of USCS's marketing budget. As a Senior Manager, Customer Growth Data and Analytics, you'll be part of this dynamic team, working closely with marketers to help them better understand the performance of their channels and develop strategies to enhance marketing treatments.
**Key Responsibilities**
As a Senior Manager, Customer Growth Data and Analytics, you'll be responsible for delivering insights across the Customer Growth portfolio to drive better outcomes from our customer marketing investments. Your key responsibilities will include:
* Developing dashboards and other reporting products for the use of marketers and other stakeholders
* Conducting deep dive analysis into performance gaps and opportunities
* Performing cohort and profiling analysis to understand the performance of different segments and develop strategies to enhance marketing treatments
* Developing a framework for strategic insights to support customer investment decisions across the portfolio
**Minimum Qualifications**
To succeed in this role, you'll need to possess the following qualifications:
* Deep analytical skills, with the ability to analyze and understand large data sets, synthesize, and draw out relevant insights
* Extreme attention to detail and accuracy, with a strong sense of responsibility and accountability
* Significant marketing analytics experience, with a strong understanding of data from key channels and the ways these are optimized
* Educational and work experience implementing statistical approaches would be helpful
* Strong SQL, Python, Power BI, and Excel skills
* 5+ years of work experience in analyzing data and reporting insights
* Bachelor's Degree Preferred
**Salary and Benefits**
arenaflex offers a competitive salary range of $90,000.00 to $165,000.00 annually, plus bonus and benefits. Depending on factors such as business unit requirements, the nature of the position, cost, and applicable laws, arenaflex may provide visa sponsorship for certain positions.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. This includes:
* Competitive base salaries
* Bonus incentives
* 6% Company Match on retirement savings plan
* Free financial coaching and financial well-being support
* Comprehensive medical, dental, vision, life insurance, and disability benefits
* Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need
* 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy
* Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
* Free and confidential counseling support through our Healthy Minds program
* Career development and training opportunities
**Work Environment and Culture**
arenaflex is committed to creating an inclusive and supportive work environment that fosters collaboration, innovation, and growth. Our Amex Flex enterprise working model provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. arenaflex will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws.
**How to Apply**
If you're a motivated and analytical professional with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Click the link below to submit your application.
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