Imagine working in a dynamic environment where every day is a new opportunity to encounter exceptional objects, from rare collectibles to unique pieces of art. At blithequark, we are a one-of-a-kind marketplace for buying and selling special objects, and we're on a mission to become the world's most popular destination for these extraordinary items. With over 75,000 unique items in auction every week, carefully curated by our passionate in-house experts, we're a growing, diverse, and sustainable scale-up that proudly lives by our core values: taking ownership and driving impact, being open to change and feedback, and being passionate about our mission and our customers.
Our customer service department plays a vital role in ensuring that our customers have an exceptional experience on our platform. As a Customer Service Representative, you will be the face of blithequark, engaging and delighting our broad variety of customers (sellers and buyers) by solving complex challenges and managing disputes and complaints. You will be responsible for addressing and resolving customer queries in a correct and timely manner via diverse channels, including chat, email, phone, and social media. Your goal will be to provide excellent customer support, finding fitting solutions to all problems in a patient and empathetic way.
We're looking for a highly motivated and customer-focused individual who is passionate about providing exceptional service. You should have:
In return for your hard work and dedication, we offer a competitive annual gross base salary of €18,000-23,000, depending on your level, competencies, and overall experience. You'll also enjoy a range of benefits, including:
At blithequark, we're committed to helping you grow and develop in your career. You'll have access to our learning and development initiatives, which include clear development plans and mentorship programs designed to support your career progression. You'll also have the opportunity to work with a talented and diverse team of professionals who are passionate about our mission and our customers.
We're a passionate, diverse, and collaborative team of professionals who are committed to making every customer feel welcomed and empowered. We foster an inclusive and queer-friendly work environment, and we encourage you to bring your unique perspective to our team. Our core values are at the heart of everything we do, and we're looking for individuals who share our passion for taking ownership and driving impact, being open to change and feedback, and being passionate about our mission and our customers.
At blithequark, you'll have the opportunity to create a visible impact by working at scale in a global organization that serves millions of customers across 80+ categories. You'll be part of a flat structure, with every role having a broad scope that directly impacts both our customers and the business. You'll also have the chance to learn and grow with us, through our learning and development initiatives, and to celebrate life's moments with us, with a range of benefits and perks that recognize your hard work and dedication.
If you're excited about this role and think you have the skills and experience we're looking for, please apply directly with an English CV and cover letter. By submitting your application, you agree to blithequark's Applicant Privacy Policy. Don't worry if your past experience doesn't align perfectly with every qualification in the job description – we encourage you to apply anyway. You may be just the right candidate for this or other roles.
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