Experienced Customer Success Consultant – Strategic Accounts for High-Value Client Relationships and Digital Transformation

Welcome to blithequark: Empowering Government and Citizen Connections

At blithequark, we are driven by a passion for building, implementing, and maintaining innovative technology that transforms the Govtech industry. Our mission is to support governments in meeting the evolving needs of their communities, fostering equitable and inclusive solutions. With a consistent presence on the GovTech 100 list and recognition as one of the best companies to work for, we have served over 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers. Our comprehensive cloud-based solutions empower stronger relationships between governments and residents, driving meaningful change globally.

About the Role: Customer Success Consultant – Strategic Accounts

We are seeking a highly skilled and experienced Customer Success Consultant to join our team, focusing on strategic accounts. As a trusted advisor, you will drive adoption, value realization, and long-term success for a portfolio of high-value clients. This role is ideal for professionals with a strong background in customer success, account management, or consulting, particularly those who thrive in high-touch, relationship-driven environments. You will work closely with strategic clients to align blithequark solutions with their evolving goals, ensuring measurable outcomes and long-term partnerships.

Key Responsibilities:

• Strategic Customer Engagement: Serve as a dedicated advisor to a smaller, high-impact book of business, conducting quarterly Strategic Review meetings and developing shared Success Plans.
• Customer Success Management & Strategy: Act as the primary point of contact for strategic customers, ensuring a seamless experience across onboarding, adoption, and renewal, and collaborating with cross-functional teams to deliver value.
• Growth & Expansion: Identify and nurture expansion opportunities through consultative conversations and strategic planning, partnering with Sales to co-develop account growth strategies and support upsell/cross-sell initiatives.
• Customer Advocacy & Experience: Champion the voice of the customer internally, advocating for product enhancements and service improvements, and contributing to customer reference programs and success story development.
• Customer Success Operations: Maintain accurate records in CRM and customer success platforms, following standardized processes and contributing to continuous improvement initiatives.

You Will Love This Job If You Have:

• 3–5+ years of experience in customer success, account management, or consulting, preferably with strategic or enterprise clients.
• Proven ability to manage executive relationships and lead strategic planning conversations.
• Strong analytical skills and comfort with data-driven decision-making.
• Excellent communication, presentation, and interpersonal skills.
• Experience with CRM systems (Salesforce preferred) and customer success tools.

Performance Metrics:

• Strategic Review completion rate and quality
• Success Plan adoption and alignment with customer goals
• Customer satisfaction and Net Promoter Score (NPS)
• Retention and renewal rates
• Product adoption and usage growth
• Expansion revenue and opportunity identification

Our Culture and Benefits:

At blithequark, we are committed to building a transparent, inclusive, and safe space for everyone. We offer a range of benefits, including:

• Remote-first work environment with a globally distributed workforce
• Employee Resource Groups to encourage diverse voices
• Coffee with our CEO sessions to discuss important issues
• Microsoft Teams communities focused on wellness, art, and more
• Opportunities for professional growth and development
• Competitive compensation and benefits package

Security and Privacy Requirements:

As a blithequark employee, you will be responsible for preserving the Confidentiality, Integrity, and Availability (CIA) of our information assets and ensuring the data privacy of our employees and customers.

Diversity, Equity, and Inclusion:

blithequark is committed to providing equal employment opportunities to all qualified applicants and employees. We celebrate diversity and promote an inclusive work environment, free from discrimination and harassment.

How to Apply:

If you are a motivated and experienced customer success professional looking to join a dynamic team, please submit your application. We encourage candidates from diverse backgrounds to apply, and we are committed to building an inclusive and equitable workplace.

Conclusion:

Join blithequark as a Customer Success Consultant – Strategic Accounts and be part of a team that is transforming the Govtech industry. With a strong focus on customer success, strategic growth, and employee development, we offer a unique opportunity for professionals to make a meaningful impact. Apply now to take the first step in your journey with blithequark.

Apply Now