Join Nationwide's Property and Casualty Team as a Director, Claims - E&S/Specialty
Nationwide is seeking an experienced and skilled Director, Claims - E&S/Specialty to lead our Commercial, E&S, and Specialty (CLESS) Property Claims team. As a Director, you will be responsible for overseeing large, complex losses and litigation for Commercial and Personal Lines Contract and Wholesale E&S, P&C Programs, Alternative Ventures, and Litigation. If you're passionate about helping people protect what matters most to them and innovating processes to provide the best customer value, then this could be the perfect opportunity for you.
About Nationwide and the Property and Casualty Team
Nationwide is a leading insurance company with a rich history dating back to 1926. Our Property and Casualty team is dedicated to providing exceptional customer service and protecting people, businesses, and futures with extraordinary care. We're committed to creating an inclusive culture where everyone feels challenged, appreciated, respected, and engaged.
Key Responsibilities
- Direct the operation of the department, including planning, annual budget preparation, and monitoring, projecting human resource and customer needs, hiring, motivating, promoting, developing, and performance management of staff.
- Provide claims handling expertise to new product development and account creation and lead, in partnership with Underwriting, new product development and management.
- Build and maintain relationships with agents, brokers, and underwriters.
- Develop and implement plans to solve business problems related to the customer's business and the service/products provided by management liability.
- Provide technical consultation/direction to all claim professionals and function as a content specialist to help develop training curricula.
- Evaluate claims in a timely manner to identify and manage reserves according to company standards and best reserving practices.
- Review and analyze files to ensure adherence to division guidelines and best claims handling practices.
- Review claim quality results to identify coverage trends and ensure consistency in policy interpretation.
- Manage the claims processes consistently within a technical specialty and coordinate efforts with other specialty claims functions.
- Provide direction and mentorship on all aspects of litigation management and connect with reinsurance auditors to research and answer questions on specific claims.
Essential and Preferred Qualifications
To succeed in this role, you'll need:
- Ten years of claims experience, including five years in claims management.
- Multi-line experience with exposure to the general agency system.
- Knowledge of the general agency system, state insurance department regulation, unfair claim handling regulations, and a good understanding of tort law.
- Effective listening, verbal, and written communication skills necessary for customer contact, negotiation, presentations, project management, personnel management, technical, and non-technical contacts.
- Leadership and management skills, with the ability to develop, coach, train, and mentor individual team members.
- Undergraduate degree preferred, with completion of general insurance courses, such as IIA, AEI, and/or CPCU preferred.
Skills and Competencies Required for Success
To excel in this role, you'll need to possess:
- Strong leadership and management skills.
- Excellent communication and interpersonal skills.
- Ability to effectively connect with individuals and groups.
- Strong analytical and problem-solving skills.
- Knowledge of claims handling best practices and industry trends.
Career Growth Opportunities and Learning Benefits
At Nationwide, we're committed to helping our associates grow and develop in their careers. As a Director, Claims - E&S/Specialty, you'll have opportunities to:
- Develop your leadership and management skills.
- Gain expertise in claims handling and industry trends.
- Build relationships with agents, brokers, and underwriters.
- Contribute to the development of new products and services.
Work Environment and Company Culture
Nationwide is committed to creating an inclusive culture where everyone feels challenged, appreciated, respected, and engaged. Our work environment is:
- Flexible, with remote work options available.
- Collaborative, with opportunities to work with cross-functional teams.
- Supportive, with a focus on associate development and well-being.
Compensation, Perks, and Benefits
Nationwide offers a comprehensive compensation package, including:
- A competitive salary.
- Medical, dental, and vision benefits.
- Life insurance and disability coverage.
- Paid time off and holidays.
- 401(k) with company match and company-paid pension plan.
- Business casual attire and other perks.
Conclusion
If you're a seasoned claims professional looking for a new challenge, we encourage you to apply for this exciting opportunity. As a Director, Claims - E&S/Specialty at Nationwide, you'll have the chance to lead a team, develop your skills, and contribute to the success of our organization. Apply now and join our team of dedicated professionals who are passionate about protecting people, businesses, and futures with extraordinary care.
Nationwide is an equal opportunity employer and welcomes applications from diverse candidates. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected, and engaged.
Apply Now