Join blithequark's Dynamic Team as a Remote Customer Service Representative
blithequark is seeking a highly skilled and compassionate Customer Service Representative to join our team on a remote basis. As a key member of our customer service team, you will be the primary point of contact for inbound and outbound caller support, providing general information and assistance to beneficiaries through the Ticket to Work Help Line. If you're passionate about delivering exceptional customer service and are looking for a fulfilling career opportunity, we encourage you to apply.
About blithequark and the Industry
blithequark is a leading provider of customer service solutions, dedicated to delivering high-quality support to our clients and their beneficiaries. Our team is driven by a shared commitment to excellence, empathy, and innovation. We're proud to be an Equal Opportunity Employer, fostering a culture that values diversity, inclusivity, and respect. Our work in the customer service industry is not just about resolving issues; it's about making a positive impact on people's lives.
Key Responsibilities
- Provide baseline benefits awareness and information available through the Ticket to Work Program to beneficiaries.
- Respond to general inquiries relating to the Ticket to Work Program and other resources and incentives for beneficiaries considering work.
- Refer eligible and appropriate beneficiaries to a WIPA using the National WIPA Database or process provided by the client.
- Take immediate action to allow beneficiaries to opt out of further communication and address questions about Ticket status and assignments.
- Record detailed case notes for all beneficiaries, capturing information on county of residence, Ticket assignment status, and specific concerns or support needs.
- Differentiate between calls related to the Ticket Program, employment, rehabilitation, and those requiring referrals to other support organizations.
- Provide referrals to organizations responsible for subsidized housing, Supplemental Nutrition Assistance Program (SNAP), food banks, energy assistance, Medicaid, and other benefits resources.
- Document referrals of beneficiaries to WIPAs by completing all required fields in the I&R sections of the program's electronic system.
- Respond to other call types as directed by management.
- Utilize downtime between calls to provide additional program support by processing payments or assisting on special projects.
Essential Qualifications
To be considered for this role, you must have:
- A high school diploma, GED, or equivalent education.
- A minimum of six (6) months of previous customer service experience, preferably in a similar environment.
- Excellent customer service skills, with the ability to handle inquiries and requests in a courteous and professional manner.
- General knowledge of government programs and adherence to HIPAA privacy laws.
- Experience receiving inquiries from diverse caller groups, including those with disabilities.
- Familiarity with CRC or CRM contractor computer systems.
- The ability to type a minimum of 20 WPM (30 WPM preferred).
Preferred Qualifications
While not mandatory, having the following qualifications can enhance your application:
- Previous experience working with beneficiaries of government programs.
- Familiarity with the Ticket to Work Program or similar initiatives.
- Knowledge of benefits resources such as subsidized housing, SNAP, and Medicaid.
- Experience with electronic case management systems.
Skills and Competencies
To succeed in this role, you'll need:
- Strong communication and interpersonal skills.
- The ability to empathize with beneficiaries and provide personalized support.
- Excellent problem-solving skills and the ability to navigate complex situations.
- A proactive and flexible approach to work, adapting to changing priorities and call volumes.
- Proficiency in using computer systems and software applications.
- A commitment to maintaining confidentiality and adhering to data protection policies.
Career Growth Opportunities and Learning Benefits
At blithequark, we're dedicated to the growth and development of our team members. As a Customer Service Representative, you'll have access to:
- Ongoing training and coaching to enhance your customer service skills and knowledge of government programs.
- Opportunities for career advancement within the company.
- A professional development program designed to support your long-term career goals.
Work Environment and Company Culture
As a remote Customer Service Representative, you'll be working from a dedicated home office. We require:
- A private and secure workspace, free from noise and distractions.
- A broadband internet connection with a minimum download speed of 25 Mbps and upload speed of 5 Mbps.
- An Ethernet cable connection (Wi-Fi-only connectivity is not allowed).
- A computer and audio headset provided by blithequark.
Our company culture is built on values of customer satisfaction, teamwork, a family atmosphere, quality services, respect for each other, transparency, and innovation. We pride ourselves on being an employer of choice, particularly for individuals living in economically challenged areas, persons with disabilities, military spouses, and Veterans.
Compensation, Perks, and Benefits
We offer a competitive compensation package, including:
- A rate of $17.20 per hour, plus $4.57 towards Health and Wellness.
- Medical, Dental, Vision, and Life Insurance.
- Paid time off and paid holidays.
- 401K eligibility.
- Additional ancillary benefits to support your lifestyle professionally, physically, and financially.
Why Choose blithequark?
By joining blithequark, you'll become part of a dynamic team that is passionate about delivering exceptional customer service and making a positive impact. Our culture promotes employee desires and efforts to serve our consumers, clients, and community. We're committed to your growth and well-being, offering a comprehensive benefits package and opportunities for career advancement.
If you're a motivated and compassionate individual looking for a rewarding career opportunity, we encourage you to apply for the Customer Service Representative role at blithequark. Together, let's make a difference in the lives of our beneficiaries.
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