Experienced Customer Support and Product Operations Specialist for Sun Country Airlines - Remote Work Opportunity with Competitive Hourly Rate of $25

Introduction to Sun Country Airlines

Sun Country Airlines is a leading private airline company dedicated to providing exceptional travel experiences to its customers. With a strong commitment to quality, safety, and customer satisfaction, we are seeking a highly skilled and motivated Customer Support and Product Operations Specialist to join our team. As a remote worker, you will have the opportunity to work from the comfort of your own home, with a competitive hourly rate of $25, and contribute to the success of our company.

Job Overview

The Customer Support and Product Operations Specialist will be responsible for executing and maintaining Sun Country Airlines' land seller products, including hotel, car, transfers, insurance, and other related services. This role will involve setting up and maintaining merchant contract rules, pricing and inventory, and ensuring accurate and timely display in all distribution channels. The ideal candidate will have excellent problem-solving skills, be highly organized, and have the ability to work independently and collaboratively as part of a team.

Key Responsibilities

• Create and maintain land seller profiles in the tour management system, including merchant settlement data, parent/chain relationships, and inventory allocations, where applicable
• Set up and maintain all pricing and other selling rules for all direct land merchants
• Set up design and rules for all electronically connected sellers
• Manage the land product work for new destinations
• Monitor land product competitive landscape and suggest and set up margin strategies where appropriate
• Participate in the investigation of tour management system technology issues and third-party technology integrations (e.g., IBS and HotelBeds); serve as a contact with third-party suppliers where suitable
• Provide pricing and objective data to marketing materials
• Collaborate with the Product Development team on individual seller issues requiring clarification and/or resolution, as well as assist with hotel oversell situations
• Assist other SCA departments with questions or issues related to destinations and land product offerings
• Provide and assist SCA offices with customer resolution for land products on a case-by-case basis
• Collaborate with Product Development to create and meet annual open-for-sale (OFS) timeline
• Assist the Product Operations Coordinator with hotel inventory management, land reporting, and other tasks as needed
• Assist with crisis management for catastrophic events and emergency situations
• Establish and foster delegating relationships with partners at all levels
• Perform other duties as assigned

Essential Qualifications

• Bachelor's degree or equivalent work experience; or equivalent combination of education and experience
• Basic analytical and effective problem-solving skills with creative solutions
• Meticulous and highly organized
• Ability to work independently and collaboratively
• Self-motivated
• Strong oral and written communication skills, ability to present to senior management
• Proficient in Microsoft Excel and Outlook

Preferred Qualifications

• Minimum of 2 years of travel or hospitality experience
• Knowledge of Sun Country Airlines programs, policies, and procedures
• Knowledge of Sun Country Airlines Reservation systems
• Experience with Microsoft Power BI

Career Growth Opportunities and Learning Benefits

At Sun Country Airlines, we are committed to the growth and development of our employees. As a Customer Support and Product Operations Specialist, you will have the opportunity to develop your skills and knowledge in a dynamic and fast-paced environment. You will work closely with experienced professionals who are passionate about delivering exceptional customer experiences, and you will have access to training and development programs to help you achieve your career goals.

Work Environment and Company Culture

Our company culture is built on a foundation of respect, integrity, and teamwork. We value our employees and recognize the importance of their contributions to our success. As a remote worker, you will be part of a virtual team that is committed to delivering exceptional results and providing outstanding customer service. You will have the opportunity to work in a professional office environment, with standard office equipment, and you will be expected to maintain a high level of productivity and efficiency.

Compensation, Perks, and Benefits

We offer a competitive hourly rate of $25, as well as a range of perks and benefits that are designed to support your well-being and career development. These may include health insurance, retirement plans, paid time off, and opportunities for professional growth and advancement.

Conclusion

If you are a motivated and skilled professional who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. As a Customer Support and Product Operations Specialist, you will play a critical role in the success of our company, and you will have the opportunity to develop your skills and knowledge in a dynamic and fast-paced environment. Don't miss out on this chance to join our team and take your career to the next level. Apply now and become a part of the Sun Country Airlines family!

Apply Now