Transform Your Career with Wolters Kluwer: A Global Leader in Professional Information and Software Solutions
Wolters Kluwer, a renowned global leader in professional information, software solutions, and services, is seeking an accomplished Project Manager (Customer Success Specialist) to join their team on a fully remote basis in the USA. As a pivotal member of the Customer Service Operations team, you will be responsible for the end-to-end management of client license portfolios, ensuring the successful implementation and release of CT Corporation's Business License Services for enterprise customers. If you have a passion for delivering exceptional customer experiences, possess strong project management skills, and are adept at navigating complex customer lifecycles, we encourage you to apply for this exciting opportunity.
About Wolters Kluwer
Wolters Kluwer is a global company that empowers professionals with expert solutions that combine deep domain knowledge with specialized technology and services. With 2022 annual revenues of €5.5 billion, the company serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 20,000 people worldwide. Wolters Kluwer is committed to fostering an inclusive company culture that attracts, develops, and retains diverse talent. The company has been recognized as one of America's Best Large Employers by Forbes Magazine and has been ranked among the best employers for diversity and women.
Key Responsibilities
- Manage the end-to-end customer onboarding process, ensuring a seamless introduction to CT Corporation's Business License Services for enterprise customers.
- Serve as the primary point of contact for customers and internal partners, providing expert guidance and support throughout the implementation process.
- Coordinate, organize, and direct the onboarding process, including managing the completion of work by other team members and teams.
- Handle risk and issue management, planning/resource scheduling, and scope management to ensure successful project delivery.
- Develop and maintain a deep understanding of customer needs, preferences, and pain points to drive customer satisfaction and loyalty.
- Participate in post-sales customer lifecycle management, including ongoing assistance, customer renewals, product improvements, up-selling, and cross-selling.
- Collaborate with internal stakeholders to identify opportunities for process improvements and implement changes to enhance customer experience.
Essential Qualifications
To be considered for this role, you must possess the following essential qualifications:
- A bachelor's degree in liberal arts, business, management, or a related discipline.
- A minimum of 3 years of experience in consultative customer service, account management, or project management.
- Legal authorization to work in the USA.
- Strong project management skills, with the ability to manage multiple projects simultaneously and prioritize tasks effectively.
- Excellent communication and interpersonal skills, with the ability to interact with customers, internal stakeholders, and partner representatives.
- Proficiency in MS Excel, with the ability to maintain complex spreadsheets.
Preferred Qualifications
While not mandatory, the following qualifications are highly desirable:
- 5+ years of experience in consultative customer service or account management.
- Demonstrated knowledge of CT business practices, processes, products, and services.
- Familiarity with process and project management standards.
- Excellent data analysis and problem-solving skills.
- Ability to communicate effectively with diverse stakeholders, including government agencies, colleagues, and clients.
What We Offer
Wolters Kluwer offers a comprehensive benefits package and a range of programs to support your well-being and career growth. Some of the benefits include:
- Medical, dental, and vision plans.
- 401(k) plan and FSA/HSA.
- Commuter benefits and tuition assistance plan.
- Vacation and sick time, as well as paid parental leave.
- Opportunities for career growth and professional development.
Why Join Wolters Kluwer?
By joining Wolters Kluwer, you will become part of a global team that is passionate about delivering exceptional customer experiences and driving business success. As a Project Manager (Customer Success Specialist), you will have the opportunity to:
- Develop your skills and expertise in project management, customer success, and account management.
- Work with a talented team of professionals who are committed to excellence.
- Enjoy a flexible and remote work environment that allows you to balance your work and personal life.
- Participate in a culture that values diversity, equity, and inclusion.
Ready to Take the Next Step?
If you are a motivated and experienced Project Manager (Customer Success Specialist) looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to be considered for this role.
Wolters Kluwer is an Equal Opportunity/Affirmative Action employer. We are committed to fostering a culture of inclusion and diversity, and we welcome applications from qualified candidates of all backgrounds.
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