Join Team Amex: Empowering People and Businesses to Progress
At American Express, we believe that with the right backing, people and businesses can achieve incredible things. As a global and diverse community of colleagues, we're committed to supporting our customers, communities, and each other. Our company culture is built on a foundation of unwavering commitment, integrity, and a passion for delivering the world's best customer experience.
About the Role: Director - Client Management - Virtual
We're seeking an experienced Director of Client Management to lead a team of Senior Client Managers in managing and growing our merchant relationships across Southern California. As a key member of our team, you'll oversee a portfolio of diverse clients across B2B and B2C companies, driving revenue growth, and delivering innovative insights and solutions to our clients.
Key Responsibilities:
- Lead a team of 5 Senior Client Managers to manage, deepen, and improve relationships with 400+ respected brands, driving revenue growth and improving share.
- Develop, lead, and motivate a top-performing team to retain and drive incremental business across B2B and B2C companies.
- Cultivate a culture of learning, strong challenger coaching skills, and consultative relationship management within your team.
- Oversee the maintenance and strengthening of American Express' business by showcasing value, growing revenue, improving share, and increasing profitability.
- Stay up-to-date with the fast-changing payments landscape, keeping current with payment trends and economic/competitive indicators.
- Partner with internal colleagues to develop partnership and marketing assets relevant to your customer base.
- Model key sales behaviors/skills and balance deal and skill coaching to drive team success.
- Increase Merchant Satisfaction and maximize profits with an enterprise approach.
Essential Qualifications:
To succeed in this role, you'll need:
- A proven track record of leading high-performing teams in a sales or client management environment.
- Strong coaching and development skills, with the ability to motivate and inspire your team.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal stakeholders.
- A deep understanding of the payments landscape and current trends.
- Experience working with diverse clients across B2B and B2C companies.
- A strong business acumen, with the ability to drive revenue growth and improve profitability.
Preferred Qualifications:
While not essential, the following qualifications will be highly regarded:
- Previous experience working with American Express or a similar payments company.
- A proven track record of driving business growth through innovative solutions and partnerships.
- Experience working in a remote or virtual environment.
- A strong understanding of sales analytics and performance metrics.
Skills and Competencies:
To succeed in this role, you'll need to possess the following skills and competencies:
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- A deep understanding of the payments landscape and current trends.
- Strong business acumen and analytical skills.
- The ability to drive revenue growth and improve profitability.
- A strong coaching and development mindset.
Career Growth Opportunities:
At American Express, we're committed to supporting the career growth and development of our colleagues. As a Director of Client Management, you'll have access to a range of training and development programs, designed to help you build your skills and expertise. You'll also have opportunities to take on new challenges and responsibilities, driving your career forward.
Work Environment and Company Culture:
As a remote colleague, you'll be part of a global and diverse community of colleagues, working together to deliver the world's best customer experience. Our company culture is built on a foundation of integrity, respect, and a passion for innovation. We offer a range of benefits and programs to support your well-being and career development, including flexible working arrangements and professional development opportunities.
Compensation and Benefits:
We're offering a competitive salary and benefits package for this role, including a range of perks and benefits designed to support your well-being and career development.
Join Team Amex:
If you're a motivated and experienced leader, with a passion for driving business growth and delivering exceptional customer experiences, we want to hear from you. Apply now to join Team Amex and become part of a global and diverse community of colleagues, committed to empowering people and businesses to progress.
Don't miss this opportunity to lead a team of Senior Client Managers and drive business growth for American Express. Apply now!
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