About Us
Welcome to Workwarp, a dynamic and innovative company dedicated to providing top-notch technology solutions to businesses across North and South Carolina. Our team is built on a foundation of trust, respect, and a passion for delivering exceptional service. We're now seeking a highly skilled and motivated Level 3 IT Technical Support Specialist to join our team and help drive our mission forward.
Job Summary
As our ideal candidate, you will be a seasoned IT professional with a strong background in technical support, network administration, and problem-solving. You will be responsible for handling complex technical issues, providing advanced troubleshooting, and ensuring seamless technology operations for our company and clients. This is a unique opportunity to join a family-run business that prioritizes employee growth, offers competitive compensation, and provides a supportive work environment.
Key Responsibilities:
- Technical Support: Handle numerous higher-level technical issues for the company and clients, providing advanced troubleshooting and problem-solving skills.
- Network Administration: Assist with the installation, configuration, and monitoring of small networks and firewalls.
- Office 365 and MS Teams Support: Provide expert support for Office 365 applications, including MS Teams, and ensure seamless integration.
- Documentation and Reporting: Take detailed notes and reports on client issues, resolutions, and other relevant information.
- Multitasking and Time Management: Handle multiple tasks in rapid succession, prioritizing accuracy and attention to detail.
- Active Directory, VPN, and SQL: Work with Active Directory, VPN, and SQL servers to ensure smooth operations.
- Client Relationships: Build strong relationships with clients, providing exceptional service and support.
- Travel Requirements: Based out of Duncan, South Carolina, with 10% travel in SC/NC.
Requirements:
Essential Qualifications:
- Experience: Minimum 5 years of experience in an IT field, with a focus on technical support and network administration.
- Education: IT-related Associate's or Bachelor's Degree, or comparable experience.
- Technical Skills: Proficiency in Active Directory, Support, MS Teams, Office 365, SQL, Security, and VPN.
- MSP Experience: Experience working with Managed Service Providers (MSPs) and IT ticketing software.
- Communication: Excellent communication and interpersonal skills.
Preferred Qualifications:
- FM Audit, Connectwise, or IT Ticketing Software: Experience with FM Audit, Connectwise, or other IT ticketing software.
- SOPs: Experience writing Standard Operating Procedures (SOPs).
- IP Phones: Experience with IP Phones.
What We Offer:
Compensation and Benefits:
- Competitive Salary: $55,000 - $75,000 per year.
- Medical, Dental, and Vision: Comprehensive medical, dental, and vision insurance.
- Life Insurance and Disability: Life insurance and disability coverage.
- 401K with Company Match: 401K plan with company match.
- Paid Time Off and Holidays: Paid time off and holidays.
- Yearly Raises: Opportunities for yearly raises based on performance.
- Employee Assistance Programs: Employee assistance programs.
- Training and Development: Ongoing training and development opportunities.
- Presidents Club Trip: Annual trip for top employees (past trips include Paris, St. Lucia, Bahamas, Hawaii, Jamaica, Greece, Canary Islands, and Key West).
Why Work for Workwarp?
At Workwarp, we're committed to creating a supportive and motivational work environment that prioritizes employee growth and well-being. Here are just a few reasons why you should consider joining our team:
- Family-Run Business: We're a family-run business that treats all employees like family.
- Career Growth: Opportunities for career growth and advancement.
- Comprehensive Benefits: Competitive compensation and comprehensive benefits package.
- Supportive Team: A supportive and motivational team environment.
- Annual Trip: All-inclusive annual trip for top employees.
How to Apply:
If you're a motivated and experienced IT professional looking for a new challenge, we want to hear from you! Apply today and join our team of dedicated professionals.
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