Unlock Your Potential with Amazon Business Customer Service
Are you a skilled and passionate Learning Specialist with expertise in Japanese language and training delivery? Do you want to be part of a dynamic team that is shaping the future of customer service? Look no further! Amazon Business Customer Service is seeking a talented Learning Specialist (Japanese) to join our team. As a Learning Specialist, you will play a critical role in developing and conducting effective training programs to boost the competencies of our customer service associates. If you are a motivated and experienced professional with excellent communication skills, we want to hear from you!
About Amazon Business Customer Service
At Amazon, our mission is to be the most customer-centric company on earth. We strive to provide exceptional customer experiences through our customer service teams. Our Learning Experience Team is responsible for designing and delivering training programs that equip our customer service associates with the skills and knowledge they need to succeed. We are committed to creating a diverse and inclusive workplace that empowers our employees to deliver the best results for our customers.
Job Summary
As a Learning Specialist (Japanese) at Amazon Business Customer Service, you will be responsible for designing, developing, and delivering training programs to our customer service associates. You will work closely with our training team to identify training needs, analyze performance data, and create training interventions to meet our business goals. Your expertise in Japanese language and culture will be essential in creating training programs that cater to our diverse customer base.
Key Responsibilities
- Design, develop, and deliver training programs to customer service associates, including new hire training and continuous learning sessions
- Analyze performance data to identify gaps and propose training interventions to meet business goals
- Coordinate training sessions based on site needs and conduct daily sessions with trainees
- Track and provide weekly debriefs and reporting to the ABCS Leadership Team
- Document feedback and audit results to help the Leadership Team identify strengths and areas of opportunity
- Participate in call listening sessions and quality calibrations to keep abreast of updates and developments
- Take customer contacts every month to keep abreast of latest process updates and changes
- Lead and/or be a team member on improvement projects that are aimed at enhancing business performance
Essential Qualifications
- JLPT N1 certification in Japanese language and excellent English language skills
- 2+ years of experience in training delivery roles or similar experience
- Bachelor's degree or significant college coursework in communication, education, or a related field
- Experience working with Learning Management Systems (LMS)
- Excellent communication and interpersonal skills
- Ability to work in a 24/7 x 365 days global team across a variety of time zones
Preferred Qualifications
- Experience in customer service or customer service-related work experience
- Training experience specific to a contact center environment
- Experience working with diverse cultural groups and languages
Skills and Competencies
- Excellent communication and interpersonal skills
- Ability to analyze performance data and propose training interventions
- Strong organizational and coordination skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
- Strong problem-solving and decision-making skills
Career Growth Opportunities and Learning Benefits
At Amazon, we are committed to the growth and development of our employees. As a Learning Specialist, you will have opportunities to:
- Develop your skills and expertise in training delivery and adult learning
- Work with a diverse team of professionals from different cultural backgrounds
- Contribute to the development of training programs that impact our customer service associates
- Participate in leadership development programs and training initiatives
Work Environment and Company Culture
At Amazon, we strive to create a work environment that is inclusive, diverse, and empowering. Our company culture is built on the principles of:
- Customer obsession
- Ownership
- Invent and simplify
- Are right, a lot
- Learn and be curious
- Have backbone; disagree and commit
- Deliver results
Compensation, Perks, and Benefits
We offer a competitive compensation package that includes:
- A salary range of $51,100/year to $91,400/year, depending on location and experience
- Equity and sign-on payments
- A full range of medical, financial, and other benefits
Conclusion
If you are a motivated and experienced Learning Specialist with expertise in Japanese language and training delivery, we want to hear from you! Join our team at Amazon Business Customer Service and contribute to the development of training programs that impact our customer service associates. Apply now and take the first step towards a rewarding career with Amazon!
Don't miss out on this exciting role. Apply now and start your journey with Amazon!
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