Join the Veritext Team as a Legal Transcription Quality Assurance Associate
Embark on a rewarding career journey with Veritext, a pioneering company in legal litigation and deposition solutions, as a Legal Transcription Quality Assurance Associate! Our remote office offers a state-of-the-art and comfortable workspace, allowing you to work from the comfort of your own home. This role requires a unique blend of skills in legal transcription quality management, and we offer a competitive salary and comprehensive benefits package in return for your expertise.
About Veritext
Veritext is a global leader in providing skilled court reporters, advanced technology, and unparalleled service to help clients achieve successful outcomes in legal proceedings. With a strong commitment to innovation, collaboration, and customer satisfaction, we have established ourselves as a trusted partner in the legal industry. Our team is dedicated to delivering exceptional results, and we are seeking a highly skilled Legal Transcription Quality Assurance Associate to join our ranks.
Overview of the Role
As a Legal Transcription Quality Assurance Associate, you will play a critical role in ensuring the quality of our transcription services. You will be responsible for reviewing and assessing the work of independent contractors, providing constructive feedback, and contributing to the development of our quality management program. This is an excellent opportunity to utilize your skills and experience to make a positive impact on our organization and advance your career.
Key Responsibilities
- Collaborate with colleagues to achieve company goals and objectives, exhibiting our core values of professionalism, integrity, and customer satisfaction.
- Ensure that all communications are handled in a professional, timely, and courteous manner, maintaining the highest level of customer service.
- Communicate necessary information accurately and effectively, reporting incidents to management as required.
- Welcome change and continuously work to enhance job knowledge, bringing value to the role and contributing to the growth and development of the team.
- Take ownership of work, following through until final resolution and ensuring that tasks are completed to a high standard.
- Provide transcriptionist support post-scheduling through job completion, ensuring seamless delivery of services.
- Conduct quality assessments of transcriptionists' work products, providing constructive feedback and coaching to improve performance.
- Prepare and deliver feedback for transcriptionist and reporter review, promoting continuous improvement and excellence.
- Act as a level two knowledge resource for transcriptionists regarding quality standards and requirements, providing guidance and support as needed.
- Follow established processes and service-level agreements, ensuring compliance with company policies and procedures.
- Remain in calibration with the quality team regarding the details and parameters of quality judgment, feedback delivery, and engagement support levels.
- Work within established production levels for various tasks, managing workload and prioritizing tasks effectively.
- Track and report information as requested, providing insights and data to inform business decisions.
- Provide special task transcription support as assigned and in accordance with business needs, demonstrating flexibility and adaptability.
Requirements and Qualifications
Essential Qualifications:
- 4+ years of transcription experience, with a strong understanding of legal transcription principles and practices.
- 4+ years of experience in the legal field, with knowledge of legal terminology and procedures.
- 1+ year of transcription QA experience, with a proven track record of assessing and improving transcription quality.
- Experience providing written and in-person feedback, with excellent communication and interpersonal skills.
- Ability to proofread and edit documents effectively and efficiently, with attention to detail and accuracy.
- Able to manage legal transcript content according to standards, with knowledge of industry-specific guidelines and regulations.
- Able to manage simultaneous use of software applications, with proficiency in MS Office and other relevant software.
- Advanced typing speed of 60+ WPM, with superior written communication skills and advanced English language skills, including grammar, punctuation, and spelling.
- Support-service oriented with strong interpersonal skills, demonstrating empathy and understanding in interactions with colleagues and clients.
- Dedicated professionalism with the ability to respond promptly and accurately, maintaining confidentiality and discretion in all aspects of work.
- Ability to retain details and process work accordingly, with excellent organizational and time management skills.
- Able to work independently in strict alignment with a team, demonstrating self-motivation and initiative.
- Excellent hearing and ability to easily discern details and speakers within audio recordings.
Preferred Qualifications:
- Experience with quality management software and tools, with knowledge of industry-specific technologies.
- Familiarity with Veritext's systems and processes, with experience working in a similar role or industry.
- Certification in transcription or a related field, with ongoing professional development and training.
Career Growth Opportunities and Learning Benefits
At Veritext, we are committed to the growth and development of our employees. We offer a range of learning and development opportunities, including:
- Comprehensive training programs, with ongoing coaching and feedback.
- Career advancement opportunities, with a clear path for progression and growth.
- Mentorship and support, with experienced professionals guiding and advising you throughout your career.
- Industry-specific training and certification programs, with opportunities for professional development and networking.
Work Environment and Company Culture
Our remote office provides a state-of-the-art and comfortable workspace, allowing you to work from the comfort of your own home. We offer a flexible and supportive work environment, with a culture that values:
- Collaboration and teamwork, with regular communication and feedback.
- Innovation and creativity, with opportunities for growth and development.
- Customer satisfaction, with a focus on delivering exceptional results and exceeding client expectations.
- Diversity, equity, and inclusion, with a commitment to creating a vibrant and inclusive community.
Compensation, Perks, and Benefits
We offer a competitive salary and comprehensive benefits package, including:
- Competitive compensation, with a salary range of $60,000 - $80,000 per annum, depending on experience and qualifications.
- Comprehensive medical, dental, and vision insurance, with coverage for you and your dependents.
- Paid Time Off, with 8 paid holidays, 3 personal days, vacation, sick, and discretionary time.
- Robust suite of mental health benefits, with little to no fee for you and your household members.
- Matched 401(k) plan, with a company match to help you save for your future.
- Pet insurance, to help your pet(s) live a long and happy life.
- Flexible Spending Accounts (healthcare, dependent care, transit & parking), with tax-free savings and reimbursement.
- Company-paid life insurance, as well as short-term and long-term disability insurance.
- Learning and development opportunities, with tuition reimbursement and employee contests.
- Generous employee referral program, with incentives for referrals and hires.
Conclusion
If you are a motivated and experienced professional looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity. As a Legal Transcription Quality Assurance Associate with Veritext, you will have the chance to work with a global leader in legal litigation and deposition solutions, utilizing your skills and experience to make a positive impact on our organization. We offer a competitive salary and comprehensive benefits package, as well as opportunities for growth and development. Don't hesitate – apply today and let's build the future together!
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Apply Now