Introduction to American Express and Our Mission
At American Express, we empower our customers and colleagues to achieve their goals, fostering a culture of growth, progress, and community involvement. As a global and diverse organization, we are committed to backing our customers, communities, and each other, ensuring that everyone feels seen, heard, and valued. Our company values and powerful backing promise drive us to deliver the world's best customer experience every day, with integrity, respect, and a passion for excellence.
About the Global Risk & Compliance Organization (GRC)
The GRC is an independent risk management function that plays a critical role in ensuring American Express operates in a safe, sound, and fully compliant manner with all applicable regulatory expectations. Our team creates and maintains the overall risk management framework, performs independent risk management assessments, and monitors applicable risks. We are passionate about driving the company's goals of growth and progress by fostering a culture of risk awareness and proactivity around regulatory matters.
Operational Risk Management (ORM) Team Overview
The ORM team is responsible for facilitating and monitoring the implementation of effective operational risk management programs throughout the organization. We oversee risk ownership throughout business units, products, and processes, ensuring that our company is well-equipped to manage and mitigate operational risks. As a key member of the ORM team, the Executive Assistant will provide administrative support to up to three VPs, ensuring the team's logistical needs are met and promoting a positive atmosphere and work culture.
Key Responsibilities
- Organize and maintain complex calendars using a high level of tact, influencing, and integrity, including scheduling across multiple time zones
- Manage calendars, including scheduling meetings with various colleagues internally and externally
- Coordinate logistics for meetings, including scheduling of conference rooms and technology support, as required
- Book and coordinate travel arrangements, including air and hotel bookings
- Prepare, review, and process expense reports, in line with company T&E policy and budget
- Assist with timekeeping and payroll duties
- Provide coverage for other team-based Executive / Administrative Assistants that are on vacation or sick leave
- Handle organizational charts and team rosters
- Support the scheduling and coordination of events, including room booking, catering, etc.
- Support team administration, including onboarding of new hires, updating distribution lists, setting up team-wide meetings, coordinating team real estate, and assisting with job postings
- Process requisitions and other invoices, order supplies, and handle ticket requests
Essential Qualifications
To succeed in this role, you will need:
- Experience supporting senior-level executives with exceptional organizational, administrative, and interpersonal skills
- Keen attention to detail in execution and follow-up
- Demonstrated ability to prioritize multiple tasks and work independently in a dynamic and fast-paced environment, managing multiple tasks and changing priorities with little direction
- Strong integrity, reliability, and proven ability to handle confidential / critical information with discretion
- Strong written and verbal communication skills
- Proficiency in Microsoft Outlook, Word, and expense and travel management software
- Proficiency in Microsoft Office programs, such as PowerPoint and Excel, is preferred
Preferred Qualifications
While not essential, the following qualifications are desirable:
- Previous experience in a risk management or compliance environment
- Knowledge of operational risk management principles and practices
- Experience working with senior leaders and stakeholders
- Strong analytical and problem-solving skills
- Ability to work in a virtual environment and collaborate with remote teams
Skills and Competencies
To excel in this role, you will need to demonstrate the following skills and competencies:
- Exceptional organizational and administrative skills, with the ability to prioritize tasks and manage multiple projects simultaneously
- Strong communication and interpersonal skills, with the ability to build relationships with senior leaders and stakeholders
- Ability to work independently and as part of a team, with a strong sense of initiative and self-motivation
- Strong attention to detail and ability to maintain confidentiality and handle sensitive information with discretion
- Proficiency in Microsoft Office and other software applications, with the ability to learn new systems and technologies quickly
Career Growth Opportunities and Learning Benefits
At American Express, we are committed to helping our colleagues grow and develop in their careers. As an Executive Assistant in the ORM team, you will have access to a range of learning and development opportunities, including:
- Training and development programs to enhance your skills and knowledge
- Opportunities to work with senior leaders and stakeholders, building your network and reputation
- Exposure to different areas of the business, including risk management, compliance, and operations
- A culture of continuous learning and improvement, with a focus on innovation and progress
Work Environment and Company Culture
At American Express, we pride ourselves on our dynamic and inclusive work environment. As a remote worker, you will be part of a virtual team that values collaboration, communication, and mutual respect. Our company culture is built on a foundation of integrity, respect, and empathy, with a focus on delivering exceptional customer experiences and making a positive impact on our communities.
Compensation, Perks, and Benefits
We offer a competitive salary range of $24.05 to $48.10 hourly, plus bonus and benefits. Our benefits package includes:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite, or virtual arrangements, depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Conclusion
If you are a motivated and organized individual with a passion for administrative support and risk management, we encourage you to apply for this exciting opportunity. As an Executive Assistant in the ORM team, you will play a critical role in supporting our senior leaders and contributing to the success of our organization. With a competitive salary, comprehensive benefits package, and opportunities for growth and development, this is a unique chance to join a dynamic and inclusive team and take your career to the next level. Apply now and take the first step towards a rewarding new role!
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