Introduction to American Airlines and Our Mission
Imagine being part of a dynamic team that is dedicated to taking care of people on life's journey, whether they are our customers or team members. At American Airlines, we are passionate about creating an enviable, engineer-centric workplace where deploying is painless, engineers have a strong voice, and we leverage new technologies to continuously improve how teams work. As a Senior Technical Coach, you will play a vital role in guiding our teams to achieve corporation goals and product vision more efficiently by utilizing exemplary and current engineering practices.
Why You Will Love This Role
We are seeking a highly skilled Senior Technical Coach who is passionate about mentoring and coaching teams to adopt modern software delivery practices, effective mentoring, product mindset, and growth mindset. As a Senior Technical Coach at American Airlines, you will create experiences that accelerate team and personal growth, impacting tens of thousands of team members and millions of customers. You will be responsible for guiding our teams to build or create their own habits and helping them discover ways to improve, ensuring that our software development teams make the development of everyday work a habit.
Key Responsibilities
- Coach teams in our immersive dojo/training space (the American Airlines "Hangar") to adopt modern software delivery practices and DevOps methodologies
- Serve as a go-to expert on current technology, architecture, engineering, and DevOps practices, providing guidance and support to technical teams and management
- Collaborate with product teams to achieve the next level of customer delivery, ensuring that our teams are equipped with the necessary skills and knowledge to deliver high-quality products
- Be a mentor and get hands-on with software teams, including engineers and designers, to help them learn and apply new methods to solve problems
- Lead large pairing/mobbing sessions to maximize learning while narrowing focus, ensuring that our teams are working efficiently and effectively
- Design and develop facilitator-led materials associated with modern engineering practices or ways of working, ensuring that our teams have access to the latest knowledge and skills
- Bring your real-world software engineering experience to the enablement organization to help build a viable network of technical coaches and practitioners across the enterprise
- Embed with teams to analyze their environment and behaviors as a precursor to designing impactful training interventions, ensuring that our teams are equipped with the necessary skills and knowledge to deliver high-quality products
- Develop and implement training interventions for teams, including software engineers and designers, to help them adopt modern software delivery practices and DevOps methodologies
- Exemplify and demonstrate desired team behaviors, and embody the preferred culture, ensuring that our teams are working in a collaborative and inclusive environment
Essential Qualifications
To be successful in this role, you will need to have:
- Demonstrated experience in at least one object-oriented language
- Previous experience supporting high-performing Agile/DevOps teams
- Past experience in training or mentoring others, in any context
- Practical use of Test-Driven Development (TDD) to design non-trivial systems
- Experience with Continuous Integration and Continuous Delivery
- Expertise in Agile methodologies like Extreme Programming, Kanban, or Scrum
- Working experience deploying and supporting enterprise-critical, Internet-scale distributed systems or high-volume client/server systems
- Ability to scrutinize provided architectures and recommend optimizations for deployment and minimizing the cost of change
Preferred Qualifications
While not essential, the following qualifications are preferred:
- Experience building continuous integration/deployment pipelines
- Experience with any of the following: The Testing Pyramid and how to effectively apply it, multi-threading and concurrency, debugging, performance profiling, and optimization, object-oriented and service-oriented application development patterns
- Adept and comfortable communicating with team members and external business stakeholders of all levels
- Demonstrated ability to find innovative ways of improving and simplifying solutions, systems, and processes without getting slowed down by blockers or bottlenecks
- Bachelor's degree in Computer Science, Computer Engineering, or related fields or equivalent experience
What You Will Get
At American Airlines, we offer a competitive salary and a range of benefits, including:
- Travel Perks: Ready to explore the world? You, your family, and your friends can reach 365 destinations on more than 6,800 daily flights across our global network
- Health Benefits: On day one, you'll have access to your health, dental, prescription, and vision benefits to help you live well
- Wellness Programs: We want you to be the best version of yourself – that's why our wellness programs offer you all the right tools, resources, and support you need
- 401(k) Program: Available upon hire and, depending on the workgroup, company contributions to your 401(k) program are available after one year
- Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more
Career Growth Opportunities and Learning Benefits
At American Airlines, we are committed to helping our team members grow and develop their careers. As a Senior Technical Coach, you will have access to a range of training and development opportunities, including:
- Professional development programs to help you enhance your skills and knowledge
- Leadership development programs to help you develop your leadership skills and prepare for future roles
- Networking opportunities to help you connect with other professionals in the industry
- Access to industry-leading technologies and tools to help you stay up-to-date with the latest developments in the field
Work Environment and Company Culture
At American Airlines, we are proud of our diverse and inclusive workplace culture. We believe that our team members are our greatest asset, and we are committed to creating a work environment that is collaborative, supportive, and inclusive. As a Senior Technical Coach, you will be part of a dynamic team that is passionate about delivering high-quality products and services to our customers.
Conclusion
If you are a motivated and experienced technical coach who is passionate about mentoring and coaching teams to adopt modern software delivery practices and DevOps methodologies, we encourage you to apply for this exciting opportunity. As a Senior Technical Coach at American Airlines, you will have the chance to make a significant impact on our teams and our customers, while also developing your skills and advancing your career. Don't miss out on this opportunity to join our team and take your career to the next level.
Submit Your Application
Seize this opportunity to make a significant impact. Apply now and take the first step towards a rewarding new role.
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