Note: The job is a remote job and is open to candidates in USA. Synapse Health is focused on streamlining the durable medical equipment (DME) process through technology-based solutions. The Business Analyst – Data Operations & Solutions will be responsible for powering analytics and reporting, transforming complex operational data into actionable insights, and supporting key initiatives across the organization.
Responsibilities
- Analyze operational and business performance trends to deliver clear, actionable insights that inform strategic and day-to-day decisions across the S&I division
- Partner closely with stakeholders across Solutions & Implementation, Operations, Growth, Product, and Data to gather requirements, define KPIs, and translate business needs into scalable BI solutions
- Design, develop, and maintain dashboards and reporting frameworks that monitor data ingestion health, order processing performance, implementation readiness, and operational SLAs
- Support implementation and go-live analytics by validating data integrity, ensuring clean tie-outs across systems, and identifying root causes of data issues that impact launch success
- Write, test, and deploy scripts and macros (JavaScript, Excel/VBA) to support rapid data cleanup, transformation, enrichment, and reconciliation across large datasets
- Collaborate with cross-functional partners to identify opportunities for improved data quality, consistency, and reporting automation
- Enable and support self-service analytics by building reusable datasets, standardized dashboards, and clear documentation for internal users
- Translate complex datasets into compelling narratives and recommendations tailored to both technical and non-technical audiences
- Develop strong domain expertise in Synapse Health data models, including referrals, fulfillment timelines, implementations, and vendor SLAs
- Proactively document recurring analyses, data definitions, and workflows—contributing to a growing library of trusted data assets and best practices
- Support day-to-day data platform operations, responding quickly to evolving business needs while maintaining accuracy and reliability
Skills
- Bachelor's degree in Business Analytics, Data Science, Statistics, or a related field—or equivalent practical experience
- 1–3 years of experience in business analysis, business intelligence, reporting, or a related analytical role
- Proficiency with at least one modern data visualization tool (e.g., Sigma preferred, Tableau, Looker, Omni, or similar)
- Strong SQL skills and experience working with modern data stacks such as Snowflake, Databricks, or similar platforms
- Advanced Excel capabilities, including VBA macros and large dataset normalization and reconciliation
- Strong communication skills, with the ability to clearly explain the 'why' behind dashboards, metrics, and insights
- Comfort operating in fast-paced environments where requirements evolve and iteration is expected
- Demonstrated ability to quickly learn new tools, data models, and technologies as platforms mature
- Healthcare, DME, or adjacent industry experience is a plus, including familiarity with claims, orders, and payor data structures (HCPCS, NPI, plan types, etc.)
Benefits
- Professional growth opportunities with compelling career paths
- Healthy work-life balance supported by flexible paid time off (PTO)
- Comprehensive benefits package, including medical, dental, vision, STD & LTD insurance for full-time team members
- 401(k) savings plan with employer matching contributions
Company Overview
Synapse Health is on a mission to by removing barriers, improving accountability, and delivering solutions that work better for providers, suppliers, and most importantly, patients. It was founded in 2016, and is headquartered in Skokie, Illinois, US, with a workforce of 51-200 employees. Its website is http://www.synapsehealth.com.
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