Join the Mission to Protect and Serve: Become a Retention Supervisor with Delta Defense
Are you passionate about leadership, sales, and customer service? Do you believe in the importance of self-defense and the Second Amendment? Look no further than Delta Defense, LLC, the trusted partner of the U.S. Concealed Carry Association (USCCA). We're seeking a talented Retention Supervisor to join our dynamic team, offering a unique blend of remote, hybrid, and HQ work options.
About Delta Defense and the USCCA
Delta Defense, LLC is a private company dedicated to providing top-notch marketing, operations, and customer service for the USCCA. The USCCA is a non-profit organization that empowers responsible Americans to avoid danger, save lives, and protect their families. With a strong commitment to customer satisfaction and a passion for the Second Amendment, we're making a meaningful impact in the lives of our members.
Why Work at Delta Defense?
At Delta Defense, we're proud to offer a fun, fast-paced, and rewarding work environment that fosters growth and development. Our company culture is built on a foundation of core values that emphasize teamwork, integrity, and customer-centricity. Here are just a few reasons why you should consider joining our team:
- National Recognition: We're a Newsweek Top 100 America's Most Loved Workplace (2023) and a Top Workplaces USA award winner (2022).
- Fastest-Growing Private Companies: We've been named on Inc. 5000's list for 13 consecutive years.
- Top Workplace Awards: We've received awards from the Milwaukee Journal Sentinel (7 years) and Milwaukee Business Journal (6 years).
Job Summary
As a Retention Supervisor in our inside sales department, you'll play a critical role in coaching and developing a team of advisors to deliver exceptional customer service to USCCA and Delta Shield prospects. You'll work closely with key stakeholders to ensure inquiries receive a world-class customer experience, while driving retention goals that support our mission.
Key Responsibilities
As a Retention Supervisor, your primary responsibilities will include:
- Team Leadership: Supervise and engage a team of advisors across various locations, providing analysis, direct supervision, and development.
- Performance Management: Oversee and report on your team's key engagement and Saves metrics, including Service Levels, ASA, Abandoned Rate, Quality & Compliance, Saves Rate, FCR, Customer Effort, Customer Satisfaction, and NPS.
- Coaching and Development: Meet performance expectations while providing feedback, coaching, and professional development for your team.
- Collaboration: Work closely with fellow supervisors to align schedules, execute tactical and strategic plans, and develop department projects.
- Strategic Planning: Identify opportunities to improve Saves rates and work with leadership to address challenges.
- Recruitment: Collaborate with the recruiting team to interview candidates and make hiring recommendations.
Requirements and Qualifications
To succeed as a Retention Supervisor, you'll need:
- Education: High school diploma or equivalent required.
- Experience: 1 year of experience in sales and/or retention required; 3+ years preferred. 1 or more years of professional experience managing or leading people is preferred.
- Skills: Ability to actively communicate, inspire, develop, and motivate your team. Strong written and verbal communication skills. Experience guiding sales and retention strategy.
- Licenses: Required to pass and maintain Producer Property and Casualty License (paid training provided).
What We Offer
At Delta Defense, we're committed to offering a comprehensive compensation package and benefits program that rewards our team members for their hard work and dedication. Here are just a few highlights:
- Competitive Salary: Starting base salary range $50,000 - $60,000 based on experience.
- Commission and Incentives: Eligible for commission plan and company incentive bonus.
- Benefits: Robust insurance coverage options, including medical, dental, vision, HSA, FSA, life, STD, LTD, and pet insurance.
- Time Off: 23 days of personal time off, 8 company holidays, and a paid day of volunteer service annually.
- Workplace Flexibility: Headquarters, remote work-from-home, and hybrid/in-office options.
- Reimbursement Programs: Personal protection, fitness, and home office reimbursement program ($500 annually).
How to Apply
If you're passionate about leadership, sales, and customer service, and you're looking for a company that shares your values, we want to hear from you! Apply today to become a Retention Supervisor with Delta Defense, LLC, and join our mission to protect and serve.
Apply Now
Don't miss this opportunity to elevate your career and make a meaningful impact. Apply now and let's build the future together!
Apply Now