Risk Specialist, Perfect Order Experience - Protecting Buyer Trust and Driving Operational Excellence

Join the Amazon Team as a Risk Specialist, Perfect Order Experience

Are you passionate about protecting buyer trust and driving operational excellence? Do you have a strong background in risk management, data analysis, and stakeholder communication? We're looking for a highly skilled Risk Specialist to join our Perfect Order Experience team at Amazon. As a Risk Specialist, you will play a critical role in implementing protections on brands to mitigate fraudulent activity in our marketplaces. If you're a motivated and detail-oriented professional with excellent analytical and communication skills, we encourage you to apply for this exciting opportunity.

About Amazon's Perfect Order Experience Team

Amazon's Perfect Order Experience team works tirelessly to ensure that buyers receive authentic products in the condition and with the functionality they expect. We design and implement policies, tools, and technology innovations to protect the buying experience on Amazon. Our greatest challenge is protecting buyer trust without unjustly harming good selling partners. To strike the right balance, we invest in mechanisms that allow us to accurately identify and mitigate risk, and to quickly correct and learn from our mistakes. This strategy includes continuously evolving enforcement policies, iterating our Machine Learning risk models, and exercising high-judgment decision-making where we cannot apply automation.

Key Responsibilities

As a Risk Specialist, you will be responsible for:

• Accurately identifying gaps and mitigating risks observed in our current mechanisms and policies to increase efficiency and effectiveness of operations.
• Providing recommendations using professional judgment to safeguard Amazon's global marketplaces.
• Designing and facilitating the implementation of these recommendations from end to end while managing stakeholder expectations and providing status updates.
• Compiling, organizing, preparing, and maintaining an assortment of records, reports, and information in an effective manner.
• Using independent judgment in routine and non-routine situations.
• Planning, organizing, and/or prioritizing daily assignments and work activities.
• Comprehending and applying policies and procedures.
• Working closely with stakeholders within Customer and Brand Trust by communicating appropriately to process owners and management during and at the conclusion of projects.
• Performing follow-up procedures to ensure agreed-upon controls have been implemented.
• Preventing Seller Partner friction by maintaining excellent relations with stakeholders and Selling Partners while communicating issues, concerns, and recommendations.

Essential Qualifications

To be successful in this role, you will need:

• A minimum of 2+ years of relevant risk experience with any of the following: consulting, program management, business intelligence/data analyst.
• Demonstrated ability to independently exercise high judgment when policies are not well-defined.
• Demonstrated ability to independently perform root-cause analysis for complex and highly technical problems, and facilitate end-to-end implementation for scalable operational excellence.
• Excellent collaboration and communication skills, including data analysis and reporting.
• Ability to ingest and interpret large data sets, including in-depth experience with MS Excel.
• Bachelor's Degree.

Preferred Qualifications

We prefer candidates with:

• Demonstrated ability in handling strategic and confidential projects.
• Familiarity with multiple analytic tools, databases, and techniques.
• Ability to function effectively in a dynamic, fast-paced environment.
• Knowledge about retail and social media ecosystems.
• Proficient in SQL, data manipulation.

Skills and Competencies

To excel in this role, you will need:

• Strong analytical and problem-solving skills.
• Excellent communication and stakeholder management skills.
• Ability to work independently and as part of a team.
• Strong attention to detail and organizational skills.
• Ability to prioritize tasks and manage multiple competing priorities.
• Adaptability and flexibility in an ambiguous environment.

Career Growth Opportunities and Learning Benefits

At Amazon, we are committed to the growth and development of our employees. As a Risk Specialist, you will have opportunities to:

• Develop your skills and expertise in risk management and data analysis.
• Work with a talented team of professionals who are passionate about protecting buyer trust and driving operational excellence.
• Contribute to the development of policies, tools, and technology innovations that protect the buying experience on Amazon.
• Participate in training and development programs to enhance your skills and knowledge.

Work Environment and Company Culture

At Amazon, we strive to create a work environment that is inclusive, diverse, and supportive. We offer:

• A hybrid work environment that allows you to balance your time between our remote office and home.
• A culture that values innovation, customer obsession, and ownership.
• A commitment to diversity, equity, and inclusion.
• A range of benefits, including medical, financial, and other perks.

Compensation and Benefits

We offer a competitive total rewards package, including:

• A base pay range of $47,500/year to $107,200/year, depending on market location and experience.
• Equity, sign-on payments, and other forms of compensation.
• A full range of medical, financial, and other benefits.

How to Apply

If you're excited about this opportunity and think you have what it takes to be a successful Risk Specialist, please submit your application through our internal or external career site. We can't wait to hear from you!

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Equal Opportunity Employer

Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Pursuant to the Los Angeles Fair Chance Ordinance and the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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