Join Concentrix, a human-centered and tech-powered company, as a Senior Sales Engineer, Salesforce, and drive success with your diverse skillset. This exciting remote opportunity offers a competitive salary package, commensurate with experience, and the chance to work with a game-changing solutions provider across the enterprise.
We're looking for a self-starter, relationship-oriented individual who excels in solving business challenges with Salesforce technology solutions. As a Senior Sales Engineer, you will collaborate with Salesforce Architects, Industry Client Account Leads, and Account Executives to pursue and close new business opportunities in existing and new accounts.
About Us
Concentrix is a new breed of tech company, trusted by clients across all major sectors, from up-and-coming success stories to iconic Fortune Global 500 brands in over 70 countries spanning 6 continents. Our team creates game-changing solutions that help brands grow across the world and into the future.
Job Summary
We are expanding our solution offerings to include Salesforce, specifically Service Cloud and related technologies. As a Senior Sales Engineer, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients.
Responsibilities
- Collaborate with Salesforce AEs and Concentrix account managers to strategize and pursue new business opportunities, including transformation deals
- Act as a subject matter expert, leveraging expertise and providing technical solutioning guidance for Salesforce Data Cloud, Service Cloud, Service Cloud Voice, and Einstein/Agentforce solutions
- Ensure Concentrix solutions powered by Concentrix's Salesforce Next Gen Care solution portfolio are represented with clear value and customer experience stories
- Follow client deployments and operation of our Next Gen Care solutions to ensure goals and impact identified in the sales process are delivered
- Engage with Concentrix account managers and new logo sellers to identify business challenges in their accounts, build strong relationships that yield opportunities in their accounts
- Provide input to Salesforce AE/SE on future Concentrix use cases and solutions
- Proactively maintain Salesforce AE/SE relationships
- Leverage modern sales tools to effectively manage your pipeline and deal velocity
- Maintain a strong knowledge of our Salesforce-based solutions, customer stories, competitors, and key changes to the Salesforce platform and roadmap
Your Impact
- Review RFP requirements while leading solution design
- Develop and deliver technical presentations
- Provide technical product expertise during sales opportunities, both in person and remotely, to include providing live product demonstrations
- Build and configure demo scenarios in Salesforce
Qualifications
- 7 years of technology-related sales or business development experience with direct field experience selling complex transformational technology solutions to Fortune 5000 companies
- Minimum of 5 years' experience deploying Salesforce solutions
- Minimum of 3 years providing pre-sales support
- A bachelor's degree in engineering, computer science, or MIS, or equivalent experience
- Current Salesforce certifications
- Knowledge of Service Cloud, including Agentforce, Einstein, and Service Cloud Voice
- Experience working with industry-leading AI technologies
- Experience interacting with customers, senior-level personnel, and team members
- Ability to act as a trusted advisor in addressing our clients' business needs
- Proficiency in Microsoft Office products, including MS PowerPoint, MS Excel, MS Word, MS Teams, and MS Outlook
- Ability for 25% travel
What We Offer
- Competitive salary range: $94,000 to $132,000, plus incentives that align with individual and company performance
- Benefits available to eligible employees, including medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off, and holidays
- Opportunity to work with a game-changing solutions provider across the enterprise
- Remote work opportunity
How to Apply
If you're a motivated and experienced sales engineer looking for a new challenge, please submit your application. We can't wait to hear from you!
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Your Future Starts Here
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