Join our team as an Executive Customer Relations Assistant Manager and play a vital role in driving customer satisfaction and loyalty! We offer a flexible, hybrid remote work arrangement, allowing you to work from the comfort of your own space. As a key member of our Executive Customer Relations team, you will be responsible for leading and supporting a team of customer-facing professionals to resolve complex customer issues and rebuild relationships. With a competitive salary range of $58,100 - $96,900 annually, this is an exciting opportunity to take your customer service career to the next level.
This is a full remote job opportunity available to candidates based in the United States, specifically in North Carolina.
Key Responsibilities:
- Lead and support a team of Executive Customer Relations professionals to resolve complex customer issues and rebuild relationships
- Escalation point for team members, providing guidance and support to resolve sensitive and complex situations
- Analyze workload, assign cases, and monitor productivity while providing proactive guidance and real-time support to the team
- Develop and maintain relationships with business partners and leadership, providing trend data and insights on customer pain points
- Coach and mentor team members to ensure they are representing the company in a professional and courteous manner
- Perform case audits to ensure quality and consistency, engaging other teams as needed to support customer retention
- Develop and negotiate offers for customer compensation and resolution, maintaining a professional and courteous attitude
- Maintain consistent execution, meeting quality standards and delivering key operational metrics in compliance with company and regulatory requirements
- Represent the company's Executive Office in all customer communications, conducting business professionally and courteously
Qualifications:
- High School Diploma or GED required
- 3-5 years of customer service experience, with 1 year of contact center experience preferred
Lowe's is an equal opportunity employer and welcomes applications from diverse candidates. We offer a range of benefits and a competitive salary package. If you're a motivated and customer-focused professional looking for a new challenge, we encourage you to apply!
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Don't miss out on this exciting opportunity to join our team! Apply Now and take the first step towards a rewarding career with Lowe's.
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