Join the Team that Shapes the Voice of Airbnb to Our Global Host Community
We're seeking a highly skilled and empathetic leader to drive communications and go-to-market strategies for global Host-facing campaigns. As a Host Communications Strategy Lead, you will play a crucial role in partnering with key product, policy, platform, customer service, and regional teams to oversee communications and campaigns targeted at Airbnb's community of hosts worldwide.
About the Role:
The Host Communications Team is the "last mile" voice of Airbnb to our host community, managing outbound communications in over 60 languages across various channels, including email, push, in-product, Host Resource Center, Community Center, and owned social channels. As a Host Communications Strategy Lead, you will report to the Director of Host Communications and serve as a champion for the host perspective inside Airbnb, helping internal teams effectively message new product features and policy decisions to our host audience.
Key Responsibilities:
- Develop and own positioning and launch communications plans for new features, products, and corporate/community updates
- Establish engagement and business goals for key announcements and campaigns, working with analysts and data scientists to develop KPI and measurement frameworks
- Build and execute campaigns, draft messaging frameworks and positioning decks, and oversee communications execution
- Identify key audiences and segments, and develop plans to support these goals
- Collaborate with cross-functional teams, including product design, content strategy, community, and marketing teams
- Champion the community and user in all decisions, ensuring that their needs and perspectives are represented
Requirements:
- 10+ years of experience in marketing or communications at a world-class tech company or startup
- Best-in-class verbal and written communication skills, with a strong writing background and editorial acumen
- Ability to translate complex product features and community policies into clear, compelling narratives
- Experience managing cross-functional teams, solving problems, and influencing stakeholders
- Passion for Airbnb's mission and a deep understanding of our community
What We Offer:
- Competitive salary ($155,000 - $195,000 USD)
- Opportunity to work with a talented and diverse team
- Flexible working arrangements, with the option to work remotely
- Access to Employee Travel Credits and other benefits
- A dynamic and supportive work environment that fosters growth and development
How to Apply:
If you're a motivated and experienced communications professional looking to join a team that's shaping the future of travel and hospitality, we'd love to hear from you. Apply today and let's build the future together!
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